Quality and Safety Specialist

Main area Quality and Safety Specialist Grade Band 7 Contract Permanent Hours Full time hours per week Job ref 828-PROVIDE3722

Employer Provide CIC Employer type NHS Site Provide Community Interest Company Town Colchester Salary £46,148 - £52,809 Per Annum Salary period Yearly Closing 18/11/2025 23:59 Interview date 20/11/2025

Job Overview
This is an exciting opportunity for an experienced clinician to join our Quality and Safety team to support our outstanding Organisation to respond to incidents and work to improve quality and safety across our health and social care services. This role presents a great opportunity for career development, enabling the post holder to gain real insights and experience of a corporate clinical role that can impact and improve on the quality of care provision in health and social care services.

To apply you must either have a professional clinical degree level qualification, are currently on the NMC or HCPC register OR have extensive experience working in quality, safety and governance within the NHS. Candidates must have experience of undertaking investigations, thematic reviews, deep dives and audits. They must have the skills to write comprehensive and accurate reports.

Main duties of the job

The post holder will have a key role in supporting the organisation to proactively work to reduce harms through quality improvement and support the investigation and learning from incidents. Will utilise systems thinking, human factors understanding and just culture principles to address safety incidents to maximise the learning and supporting services to embed the identified safety improvements. Will support the development of systems and processes to enable oversight of themes and tends from quality data and will work to equip service users, staff and partners with the skills and opportunities to improve service user safety and designing and supporting programmes that deliver effective and sustainable change. Will support the review and development of policies and procedures and will keep abreast of guidance and requirements nationally, regionally and locally to ensure best practice. Will be a lead investigator for serious incidents, patient safety incidents, serious complaints and other investigations where safety concerns have been identified. Will support/lead the Clinical Audit Programme and quality assurance programmes to gains assurance of quality and safety within the service in line with CQC and organisational standards. Will support/co-ordinate the Quality and Safety team aspects of mobilization and de-mobilisation of service contracts/new business. Will collate assurance reports to report on incident themes and trends and quality improvement initiatives.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times:

Vision:
Transforming Lives

Values:
Care, Innovation and Compassion

Mission:
An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed Job Description And Main Responsibilities

• Deputise for the Quality & Compliance Manager as needed in their absence.
• Support the Head of Quality & Safety in having oversight of all aspects of the Quality & Safety Agenda including providing expert advice to clinical and non-clinical staff across the organisation.
• Act as an expert Datix user able to create records, design and run reports and support and train others in these skills and competencies.
• Work with the Head of Quality & Safety to undertake qualitative and quantitative analysis from governance activities, identify trends and highlight areas of good practice as well as concerns, working with colleagues to agree actions that aim to enhance standards and mitigate risk.
• Lead on all aspects of the review of incidents and harms.
• Undertake investigations of incidents, complaints and concerns from themes and trends to identify service improvements using human factors and involvement to ensure co-production and effective outcomes.
• Write good quality objective reports that are factual and comprehensive, making recommendations for improvements.
• Undertake deep dive audits and Clinical Audits to review safety and support the annual Clinical Audit Programme.
• Plan and lead Quality Assurance Visits /audits to review service quality and safety.
• Maintain oversight of quality data flows and analyse themes and trends highlighting gaps and changes in trends to the relevant leads.
• Provide support to Quality Extended Leadership Team (QELT) in the production of high-quality reports and dashboards in line with the Division and organisational priorities.
• Support the management of the Safety Alerts process to ensure effective review and distribution and responses.
• Support task and finish groups to support organisational wide implementation of recommendations as needed.
• Maintain oversight of the clinical and compliance audit programme to ensure it is on track, reporting on progress and outcomes.
• Oversee the completion of action plans arising from reviews, incidents, complaints and audits within the services providing support and assistance to help teams embed the learning.
• Develop and review policies and procedures that reflect national and local legislation and guidance and support the Quality and Safety team to maintain oversight of organisational compliance, supporting with redial actions where required.
• Participate in all aspects of the Quality and Safety team activities to improve quality and safety across the organization.
• Provide training and support to teams including induction on patient/service user safety and incident reporting and handling.
• Provide and receive highly complex, sensitive and contentious information relating to incidents and other investigations and present this information to teams and groups as appropriate.
• Keep up to date with developments both nationally and locally in relation to service user /patient safety.
• Support the Head of Quality & Safety to respond to enquiries and request for information from the CQC and other parties external and internal to Provide.
• Support the Head of Quality & Safety to collate and analyse complex data to support reporting of KPIs, achievement of compliance and assurance and completion of reports.
• Work collaboratively and promote excellent working relationships with all colleagues across Provide and ensure that any grievances/disputes and complaints are resolved positively and speedily.
• Work closely with the designated Quality and Safety leads within Integrated Care System (ICS) and partner organisations to strengthen the links and promote effective communication and partnership working.

Person specification

Essential
Essential criteria

• Educated to degree level with a relevant professional Clinical Qualification OR extensive experience in Quality Safety & Governance in the NHS

Essential
Essential criteria

• Professional Registration with HCPC or NMC OR Extensive experience in Quality Safety & Governance in the NHS

Essential
Essential criteria

• Experience of working at band 6 or above in a governance role or managerial role in a service regulated by the CQC with extensive knowledge of quality and safety processes and systems

Essential
Essential criteria

• Extensive experience undertaking serious incident and complaint investigations

Essential
Essential criteria

• Experience of collating data, interrogating data and undertaking thematic reviews and deep dive audits and clinical audits

*FURTHER INFORMATION:
How will we contact you?*

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
• If you wish to contact the Recruitment Team, please do this via
• If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?
To check progress on your application, please log into your
TRAC
account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date
Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?
If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination
Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on or

Work Trials
Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

*Successful Applicant:*
You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.