Production Office manager

Established in Lancashire in 1993, GAP has flourished year after year, becoming a trusted trade supplier of low-maintenance PVC-U & Aluminium building products to both residential and commercial markets across the country.

Our growth and success are due to our valued trade customers and our dedicated team here at GAP, whose commitment and expertise are the cornerstone of our operations.

Gap Plastics Knowsley has an opportunity for an experience Office Manager to support and lead its Administration Team, working Monday-Friday, 40 Hours/week.

The Office Manager plays a central role in coordinating administrative, customer service, and operational activities within our manufacturing facility. This role oversees office operations, manages the order book, supports key accounts, and leads a small team responsible for customer queries, order planning, and order release. The Office Manager ensures efficient communication between departments, maintains compliance with company standards, and supports a high-performing, customer-focused environment.

Main responsibilities:

• Oversee daily office operations including scheduling, correspondence, supply management, filing, and document control.
• Maintain organized and compliant records for production, quality, and regulatory documentation.
• Ensure efficient coordination across departments through clear communication and timely information sharing.
• Manage office equipment, service agreements, and relationships with external vendors.
• Manage, support, and develop a small team responsible for customer queries, planning, scheduling, and order release.
• Provide daily supervision, workload prioritization, and performance feedback to ensure high-quality output and team efficiency.
• Coach team members in customer service best practices, order accuracy, communication protocols, and ERP usage.
• Foster a positive, collaborative work environment focused on service excellence and continuous improvement.
• Assist with purchase orders, invoice processing, expense tracking, and vendor payments.
• Support budget monitoring and cost-control activities.
• Manage inventory of office and facility consumables.
• Maintain and oversee the company's order book, ensuring accurate entry, regular updates, and clear visibility for production and sales teams.
• Monitor order status, lead times, delivery dates, and customer requirements to ensure timely and accurate order fulfilment.
• Serve as an escalation point for customer issues, ensuring rapid resolution and high service levels.
• Support key account management by coordinating communication, providing order updates, handling requests, and ensuring exceptional customer experience for strategic clients.

You:

• 3+ years of office management or administrative leadership experience; manufacturing environment preferred.
• Experience with customer service coordination and/or order book management.
• Strong leadership skills with experience managing small teams.
• Proficiency with office software and ERP/MRP systems.
• Excellent communication, organisational, and multitasking abilities

What's in it for You?

• Enjoy 33 days of holiday entitlement, including bank holidays, with no Christmas or New Year shifts as we close during the holiday season.
• We prioritise your growth, offering training and development opportunities to help you excel.

This is a fantastic opportunity to join and established business and a great team If you are interested, then don't hesitate to apply.

Our people are our most important asset and we would love to hear from you if you embody our values of People, Customer Service, Quality and Innovation.

What Our People Say:

"I am really loving my time here at GAP The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat."

"Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number."

"GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it's like a family not just a work place"

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Employee discount
• Health & wellbeing programme
• Referral programme

Experience:

• Office Management: 3 years (required)
• Production Office: 1 year (preferred)

Work Location: In person