Customer Administration Assistant

2 weeks ago

Knowsley L, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time £28,000 - £40,000 per year

Are you looking for an opportunity to join a successful and growing company? Would you like to start your journey on a career path with great opportunities for development?

Gap Plastics Knowsley has an opportunity to increase its Administration Team.

Working in the production office we are looking for a customer service focused individual who can take on the responsibility for customers orders and general enquiries coming into the manufacturing site.

Main responsibilities:

  • Manage customer orders through our system, liaising with internal stakeholders.
  • Answering customer and internal stake holder's requests regarding our products.
  • Co-ordinating orders sent through to production through to by batching effectively and efficiently.
  • Working to internal deadlines and cut-offs, and to achieving company KPI's.
  • Demonstrating a caring, can do attitude, as well as being friendly, helpful, showing empathy and value of the customer
  • Ensuring that customers are kept informed of the progress of their order or issues.
  • Communicating with customers and colleagues via e-mail and telephone.
  • Keeping up to date records of customer issues and resolutions.

You:

  • Demonstrable experience of great customer service.
  • Experience of working in a production/manufacturing office
  • Excellent verbal and written communication skills
  • Strong attention to detail and organisational abilities
  • Ability to prioritise tasks and manage time effectively
  • IT literate.

What's in it for You?

  • Enjoy 33 days of holiday entitlement, including bank holidays, with no Christmas or New Year shifts as we close during the holiday season.
  • We prioritise your growth, offering training and development opportunities to help you excel.

This is a fantastic opportunity to join and established business and a great team If you are interested, then don't hesitate to apply.

Our people are our most important asset and we would love to hear from you if you embody our values of People, Customer Service, Quality and Innovation.

What Our People Say:

"I am really loving my time here at GAP The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat."

"Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number."

"GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it's like a family not just a work place"

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

  • Casual dress
  • Employee discount
  • Health & wellbeing programme
  • Referral programme

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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