Sales Office Administrator

24 hours ago

Tewkesbury, Gloucestershire, United Kingdom Lakes Full time

Are you ready to be part of an ever-evolving company that values your contribution and supports your growth? At Lakes, we're proud of our caring and inclusive culture, where every team member is empowered to make a difference. As a Sales Office Administrator, you'll play a key role in delivering exceptional service and supporting our dynamic sales operations. If you're organised, customer-focused, and thrive in a collaborative environment, we'd love to hear from you

Responsibilities:

· Process orders from a shared inbox, advising customer of any price discrepancy or stock issue and delivery date

· Process orders taken over the telephone, advising delivery dates and stock availability

· Answer telephone queries from customers relating to price, stock levels or delivery issues

· Ensure customer pricing is up to date on Sage

· Ensure customer information is up to date on Sage and the CRM system

· Take part in product training and keep up to date with new products

· Contribute towards departmental KPI's

· Support the external Area Sales Managers with administrative tasks

· Carry out general administration duties related to a busy sales department

· Cross teamworking and support

Skills:

· Previous sales order processing experience is essential

· Customer focused with strong communication skills, both written and verbal

· Confident on the telephone and willing to be an active member of the call centre

· Accurate with high attention to detail

· Previous experience with Sage and CRM software - desirable

· Competent in use of Outlook and Excel

· Comfortable in policing sales pricing and discounts

· Ability to prioritise own workload and work to deadlines

· Confident in contributing to new ideas/solutions

· Embrace continual change

Applications: CV to

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