Order Management Administrator

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for an Order Management Co-ordinator to join our programmes team responsible for managing relationships with a portfolio of clients. This role will be based at our Tewkesbury site.

Please note this position is a fixed term contract until the end of September 2026

Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. 

The Role: 

• Loading Civil and Military, New Business and Spares Orders within Ontic's Enterprise Resource Planning (ERP) and wider business systems. Ensuring that information provided by Customers is accurately captured within the respective Purchase Order.

• Validating the accuracy and integrity of Customer provided documentation, including Purchase Order and Customer specific requirements that may be required. Work with both Customer Account Managers and Customer Programme Managers to resolve information omissions.

• Administering a variety of Customer Portals to extract and upload requisite information.

• Communicating updates regarding the status of Order Reviews and Purchase Order queries.

• Responsible for working across functions to complete and close out Contract Reviews, escalating delays in the progression of Contract Reviews

• Responsible for supporting the invoicing function within Ontic. Reconciling exports against Customer Orders and the issuance of invoices.

• Apply attention to detail and possesses a pragmatic approach towards problem solving

About you: 

At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. 

• Self-motivated and able to work within a multi-disciplined team.

• Comfortable using Microsoft applications (Dynamics 365, Office, Excel, Outlook, SharePoint).

• Ability to prioritise and manage a diverse workload.

• You'll possess strong interpersonal skills and be an expert at building relationships with customers, suppliers and internal functions.

Benefits 

At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. 

Our benefits package highlights include: 

• Up to 29 days holiday plus Bank Holidays 
• 10 hours paid volunteering time 
• Annual goal share bonus scheme for all employees 
• 24/7 Employee Assistance Program (EAP) 
• Discounts and offers from a range of retailers 

Best place to work 

We are more than the sum of our parts. And we've been recognised internally and externally for being so: 

• We were ranked #9 in Best Companies' Q3 leaderboard for Best Manufacturing Company based on our employee feedback 
• 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic 

No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. 

Our values 

Our values are intrinsic to everything we do: 

• We share a common sense - we're a global family of specialists with a shared passion for precision. 
• We have the freedom to choose - we're challengers and innovators with the freedom to think differently and challenge the status quo. 
• We create the opportunity - we're change-makers with a clear direction and can-do spirit. 

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us