Operations Coordinator

Relay at Heathrow

We are bringing one of our most iconic global brands, to the UK in 2026 — and we will be looking for passionate, customer-focused individuals to join us on this journey

With four brand-new stores opening in Terminal 2 at London Heathrow Airport, Relay is set to become a go-to destination for travelers looking for everything from a great book to tasty snacks and refreshing drinks. It will be a fast-paced, vibrant environment where every day brings new faces and new opportunities to make someone's journey a little better.

Relay stores are trusted by millions of travelers around the world — and in 2026 you could be part of the team that brings that magic to life in one of the world's busiest airports.

Job Purpose:

The Operations Coordinator plays a key role in providing comprehensive administrative support to the General Manager and the wider management team. The Operations Coordinator is integral in maintaining efficient systems and workflows, contributing to the overall effectiveness and success of the store operations.

Key Responsibilities:

Recruitment Support

• Screen CVs, coordinate and schedule interviews with candidates, ensuring all logistics are arranged.
• Support line managers in interview preparation, including arranging materials, rooms, and IT requirements.

Airport ID Process

• Administer the airport passing process for both full ID passes and temp/visitors to store.
• Ensure timely submission of applications and documentation required for airport security clearance.
• Maintain records of approvals and manage follow-ups with airport authorities, whilst handling sensitive information in line with GDPR.

Cash Compliance

• Assist in monitoring and ensuring compliance with cash management processes.
• Escalate actions from B-Right system.
• Train the team on cash management processes.
• Support the preparation and documentation of financial reports for cash handling and audits.
• Operations Coordinator
• Escalate discrepancies to management, providing supporting documentation.

HR Support

• Update and maintain accurate HR files within Bright HR system, ensuring that they are accurate and compliant with GDPR.
• Ensure confidentiality and data protection in line with HR and legal standards.
• Attend meetings as required and take accurate minutes/notes.
• Ensure FEC reporting is submitted accurately and within the specified timescales.

Induction and eLearning Support

• Assist with the coordination of employee inductions and ensure all required information is provided.
• Assist in managing the onboarding and offboarding processes, ensuring all documentation is in place.
• Monitor and track eLearning completion for employees, sending reminders and providing support where necessary.
• Ensure all new staff are properly inducted into the company's policies and procedures.

General Operational Support

• Support other departments and the shop floor as required during peak periods or operational demands, including tasks such as booking invoices, managing webcycles, assisting with stock inventories, and providing general support during busy trading times

Key Skills:

• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Ability to handle sensitive information with discretion.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Personal Attributes:

• Proactive and self-motivated with a problem-solving attitude.
• Ability to work under pressure and meet deadlines.
• Strong team player who can collaborate effectively with various departments.

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.