Customer Success Coordinator

5 days ago

London EW UN, United Kingdom QA Full time £40,000 - £60,000 per year
About The Role

Customer Success Coordinator

Home based

Summary

You will be part of the Sales Operations team, driving commercial operational success of the wider sales organisation.

You will play a pivotal role in supporting internal/external stakeholders with learning requests and queries to ensure a seamless experience for our clients.

A point of contact for clients and customer success support helping sit down sales revenue.

Role Responsibilities:

Sales & Customer Support

  • Manage end to end administration and governance for identified non-standard contracted customers:
  • Identify and liaise with key stakeholders and decision makers including new and existing customers
  • Respond to training requests and client queries
  • Operate cross-functionally with key teams to coordinate bespoke opportunities
  • Identify and clarify client requirements with potential for up-selling
  • Provide timely follow-up with sales quotes
    Process transfer and cancellation requests, enforcing terms and condition

Skills Licence Draw Down

  • Support Sales with Skills Licence Draw-down activities
  • Generate SP quotes using SL/Advanced pricing models
  • Monitor SL/Bundles for expiry and proactively engage with sales team and clients
  • Gather learner details for course bookings
  • Support Sales team with SL's sold in the previous month
  • Propose learning schedules/events aligned with client goals
  • Communicate directly with clients to scope requirements and keep them updated on progress

Customer Success/Sales Support

  • Sales Campaign Support – bookings
  • Platform nudges – to learners with poor platform engagement

Reporting & Insights

  • Deliver defined reports to customers, including:
    • Monthly Intelligence Reports
  • Skills Licence Reports
  • Online Learning Reports
  • Ad hoc MI reporting
About Us
  • About QA:

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren't enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.

QA is headquartered in London and New York. Learn more at
- #LI-VK1

  • Senior Customer Success Manager

    2 weeks ago

    City Of London, United Kingdom Customer Success Full time

    Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success...

  • EMEA Senior Customer Success Manager — Enterprise

    2 weeks ago

    City Of London, United Kingdom Customer Success Full time

    A leading data management company in the UK is seeking an experienced Senior Customer Success Manager to own the customer lifecycle from onboarding to expansion. You will drive customer success initiatives, engage with enterprise clients, and ensure measurable outcomes using Qumulo products. The ideal candidate has over 8 years of experience in customer...

  • Customer Success Engineer II

    2 weeks ago

    City Of London, United Kingdom Customer Success Full time

    Are you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in...

  • Customer Service Coordinator

    2 weeks ago

    London EW UN, United Kingdom QA Full time £25,000 - £40,000 per year

    About The RoleCustomer Services Administrator (Programme Coordinator)Part time OR full time availableThis role requires the ability to go through and maintain Security Clearance SC/DV as part of the role functionAbout the roleIn this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range...

  • Maintenance Coordinator

    2 weeks ago

    London EW UN, United Kingdom Crown Home Full time £28,000 - £33,000 per year

    Position OverviewThe Maintenance Coordinator is responsible for overseeing and managing all maintenance-related activities across our property portfolio. This role ensures timely repairs, effective communication between tenants, landlords, and contractors, and that all maintenance tasks are completed to a high standard, in compliance with company policies...

  • Customer Success Coordinator

    1 week ago

    London, United Kingdom Six Degrees Group Full time

    Six Degrees puts Client Experience at the forefront of everything that we do. The Customer Success Coordinator play a pivotal role in ensuring our clients receive the level of service we promised and improve their satisfaction through driving improvement. The services provided to our clients by the Customer Success Team typically include: **Customer...

  • Customer Success Coordinator

    2 weeks ago

    London, United Kingdom B2B Marketing Full time

    **Title**:Propolis: Customer Success Assistant** **Location**: Hybrid - required in the office three times a week **A bit about us**: B2B Marketing has successfully evolved from a legacy publisher into a community intelligence business. Community Intelligence means providing B2B Marketers with access to expert advice and education, peer to peer learning...

  • Customer Success Coordinator

    2 weeks ago

    London WH, United Kingdom Enroly Full time £25,000 - £32,000 per year

    As a Customer Success Coordinator at Enroly, you will play a vital role in supporting the success of our university clients by ensuring seamless client experiences, driving adoption of our software, and assisting with the overall delivery of Customer Success initiatives. You will act as a key support to the Customer Success team, ensuring that our clients...

  • Director of Customer Success

    18 hours ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per year

    The Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...

  • Temporary Customer Service Coordinator £12 Per Hour

    2 hours ago

    London, United Kingdom Love Success Full time

    One of the leading interpreting and translation services worldwide is looking for a **Customer Service Coordinator **to join their fast-paced and growing business for 4-6 weeks. They are looking for a team player who takes a proactive and detailed approach to work. This role is fully office-based in their Central London office. The position includes...