Customer Success Coordinator

**Title**:Propolis: Customer Success Assistant**

**Location**: Hybrid - required in the office three times a week

**A bit about us**:
B2B Marketing has successfully evolved from a legacy publisher into a community intelligence business. Community Intelligence means providing B2B Marketers with access to expert advice and education, peer to peer learning and market intelligence via in person/online events and digital community throughout the year. Our digital community Propolis sits at the heart of our strategy with our in-person conferences, awards, training and bespoke marketing services providing key moments to bring the industry together throughout the year in the EMEA and US.

We are now the number one go-to resource for B2B marketers in the UK and we are growing fast in the US. Right from the start, we had a clear mission that remains as strong and clear today: to provide marketers at business brands with the tools, insight and inspiration they need to grow and succeed - as both individuals and businesses. We're proud to serve as the focal point for the B2B marketing sector, and a force for greater connectivity, enabling marketers and leaders to share experiences and learn from one another. We’re a friendly company, jammed with expertise, drive and commitment - and we take pride in the relationships we’ve developed over the years within the global B2B industry.

In 2021, we launched Propolis - an award-winning, members-only, online community intelligence platform, for world-class professional development. With Propolis, you have exclusive, direct access to trusted, independent industry consultants, intelligence and expertise, helping you smash targets and deliver outstanding results.

**The opportunity**:
Reporting to the Head of Customer Success, the Customer Success Coordinator (CSC) will be on hand to support the customer success team with delivering brilliant customer experience to Propolis members. The CSC will work closely with our expert consultants, clients and customer success managers to support in preparing documentation and coordinating client activities.

**The key areas of responsibility for this role**:
**What’s in it for me?**:

- Growing your own professional network of leading B2B marketers from global enterprise brands.
- Exposure to all aspects of the business by working collaboratively with multiple departments, from the sales team to marketing, to editorial.
- Develop an understanding and knowledge of marketing, customer success and relationship management, growing skills sets that will equip you for career success.
- Partly remote working, with an office available for you to attend for use of facilities and working with colleagues. Be a part of a successful and harmonious company culture.
- Invite to numerous B2B Marketing events including our annual awards dinner, Ignite London, company team engagement days and office socials.

**Key responsibilities**:

- Coordinating scheduling and calendar management for the Customer Success Team and ensuring smooth meeting set up
- Gather engagement data to build customer engagement reports
- Assist with client communications for the CS Team
- Support with events and training registrations
- Assisting the CS Team with meeting research, preparation and minute taking
- Administration responsibilities to support the needs of the customer success department
- Sales Support responsibilities including prospect and customer research,
- Exploring ways to improve team processes through innovative AI tools such as ChatGPT

**About you**:

- A positive, problem-solving attitude with brilliant attention to detail
- A self-starting and experienced professional who will take 100% accountability in the delivery of activities and will be relentless in providing a quality customer experience
- Comfortable working in a fast-paced, every changing environment
- Ability to be proactive, use own initiative and to work alone in a remote environment.
- Proficient in Excel
- Previous experience with using Salesforce is advantageous

**Company benefits**
- Competitive salary with package
- Hybrid working
- Enhanced holidays
- Pension
- Amazing colleagues
- Annual B2B Charity Day
- Company away days

**Recruitment Process**:

- Appicant who are able to share a CV and or cover letter, that clearly demonstrates experience and or transferable skill in all the key deliverables of the role, will be invited to a 20 minute call to discuss the opportunity in more detail.

Successful applicants who are yet to complete an Excel task, will be invited to do so.

The final stage of the interview process is a face to face interview at our London office with the team.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in London

Application deadline: 17/0