Technical Service Coordinator

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we're bragging Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As a Technical Service Coordinator, you will work alongside the Head Office Operations team to support our field based operational engineers to maximise their efficiency. A key part of the role is to ensure that Liquidline customers receive a premium level of service, which includes clear and continual communication and a quick response. It is impetrative that our Technical Service Coordinators have strong geographical knowledge and are able to support on resource capability out in the field.

The Role - Technical Support Coordinator

• To coordinate and schedule the assignments of reactive service calls, installations, deliveries and preventative maintenance jobs including 3rd party engineers where necessary. This will include ensuring the manifests are ready for the Warehouse at the end of the day.
• To manage customer SLA's, ensuring these are achieved ahead of time and to closely monitor the engineer dashboard to ensure all Engineer's are on schedule.
• To manage Engineers start time and actively to ensure they are able to leave jobs on time, and support them to ensure maximum efficiency from the day.
• To ensure clear communication to engineers including accurate notes on jobs, and ensuring all comments from a call case has been passed across.
• To review site surveys ahead of installation to ensure smooth and complete installation experience for the Engineer, and Customer.
• To support in the 'End-Of-Day-Ring-Round', this will involve ensuring customers are informed of any late appointments or updates.
• To support the team in managing the inbox, ensuring timely response to all requests.

What You Will Need In The Role Of Technical Support Coordinator

• Ability to work in a fast paved environment with the motivation to achieve Service Level Agreements (SLA's).
• Responsive, with the ability to have a service driven approach to deliver the 'wow' factor.
• Passionate about Liquidline and being successful in the workplace.
• IT proficient with a good understanding of Microsoft Office, Excel and CRM systems.
• Possess a high level of accuracy and attention to detail.
• Clear written and verbal communication skills.
• Proven ability to manage conflicting demands, and a heavy workload.

What You Will Learn & What Liquidline Can Offer You

Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Menopause Support via Stella App: Tailored support for this stage of life.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together