Digital Services Projects and Support Engineer

5 days ago

Tan Office, United Kingdom Appcastenterprise Full time

We are looking to recruit a Project and Support Engineer to join our IT team at Cygnet Healthcare.

**Site locations are**
- Millbank - approx. 2 days per week
- Nepicar House (Kent) - 1 -2 days per week
- Other hospital sites in London and South region (eg. Churchill) 1 to 2 days per week.

The role involves the provision of general support to both Staff and Service Users using Cygnet Healthcare’s Digital Services. Support can be provided remotely or through site visits as appropriate. It also includes carrying out Digital Services projectwork as required by the department.

Based remotely the role will be primarily to support the users and Digital Services Projects Team at Cygnet sites in your assigned Region (London and South) but will extend to other Cygnet sites as dictated by service requirements.

The role requires excellent customer service in order to provide a high standard of support for the user base

**Main Duties & Responsibilities**
- To work as part of the Digital Services support team providing hands on support for users at site level.The role is to act as general support for all Digital Services.The project and support work will include working in ward areas to offer Digital Servicessupport to Cygnet’s clinical staff and service users where needed.
- To self prioritise and time manage assigned service desk tickets in the SysAid system.
- Install new hardware and software for Cygnet users as required by the Digital Services Projects team and wider department.
- Ensure all desktop PC’s and laptops are kept up to date with the relevant operating system and software updates.
- Undertake basic administration of Mitel Cloud and local PBX phone systems. (Training will be provided as needed).
- Support CCTV systems for basic problem resolution.Escalate complex support issues to the third party support companies as required.
- Support door security systems for basic problem resolution.Escalate complex support issues to the third party support company.
- Support photocopiers and printers and liaise with the 3rd party support companies to manage fault resolution where required.
- Specify and Source hardware and stock as directed by the Digital Services Asset Team.
- Be able to provide meaningful instruction to users at their technical level of understanding for all aspects of Digital Services and be able to advise users on best practice (E.g. File management and Storage).
- Update & maintain asset registers of Digital Services hardware.
- Carry out network audits such as asset location and security checks.
- Attend all required Digital Services Support and Engineering meetings.
- Attend all required Digital Services Project meetings.
- Adhere to all Cygnet Hospitals company policies, protocols and procedures.
- Any other tasks relevant to the role of Digital Services Support as specified by Head of Digital Services Projects and Technical Services or the Senior Management Team.

**Why Cygnet? We’ll offer you**
- Strong career progression opportunities
- Expert supervision & support
- Employee referral scheme
- Pension scheme
- “Cycle to work” scheme & employee discount saving

Cygnet Health Care has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

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