Senior Claims Adjuster

The Senior Claims Adjuster is responsible for managing a portfolio of casualty claims, primarily those originating from the USA, from first notification through to settlement. This includes instructing surveyors, adjusters, and lawyers as needed, and ensuring that all records accurately reflect the current status of each claim. The role supports the Claims Manager and the wider claims team in delivering Chaucer's claims proposition to key internal and external stakeholders, such as policyholders, brokers, and underwriters. The adjuster will also liaise with co-insurers, manage service providers, maintain accurate electronic claims files, and communicate effectively with management and other departments to address claims trends and issues.

Main duties

—   Responsible for handling casualty claims from various Chaucer offices and on both Lloyd's and company platforms from first advice through to closure including determining coverage, setting reserves and settlement.

—   Liaising with co-insurers on large or contentious claims (including issuing market circulars)

—   Assigning, managing, controlling, and liaising with relevant service providers during the life of a claim including lawyers, loss adjusters, delegated claims administrators (DCAs).

—   Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer's electronic claims records accurately reflect the current position.

—   Attending and arranging market, broker and client meetings in person or virtually as appropriate.

—   Advising the claims manager and class underwriters of material claims and keep them appraised of developments thereafter.

—   Effectively communicating with management and key internal departments such as underwriting and actuarial to ensure they are kept aware of any key claims trends/issues so that appropriate steps can be taken to address any concerns.

—   Liaising with the Reinsurance department to assist them with notifications and subsequent updates to reinsurers.

—   Consult with class underwriters in situations where clarification of underwriting intent is required, referring to line manager for escalation where requests for ex-gratia / commercial settlements have been presented, and where coverage is disputed.

—   Building and maintaining relationships with brokers, adjusters, agents, coverholders, DCAs and other

service providers, dealing with them in an efficient, polite and professional manner.

—   Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case developments.

—   Keep abreast of technical developments within the International Casualty business area by attending appropriate presentations and undertaking own research as necessary.

—   Undertake business travel when necessary.

Regulatory responsibilities

To provide guidance to customers:

—      On how to make and/or progress a claim

—      By supplying appropriate information to the customer on any claim being handled

—      By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed

—      Ensure that customer complaints are promptly identified, recorded and referred as appropriate

—      Ensure that the principles of Treating Customers Fairly are upheld by agents and service providers

—      Maintain compliance with any regulatory training requirement (e.g. California Claims Handling Regulations)

—      Compliance with regulatory bodies such as Lloyd's and the FCA.

Skills, Knowledge and  Experience

Experience

Essential:

5 years + experience handling US casualty claims across lines such as professional indemnity, general liability and product liability.

5 years + experience in a claims handling role for a London market insurer.

Familiar with delegated authority processes and the management of DCAs.

Desirable:

Experience handling medical malpractice claims.

Experience handling warranty & indemnity claims.

Skills

Competent with Microsoft Office applications such as Word and Excel.

Competent with key London market systems such as ECF.

Qualifications

Desirable:

Studying towards or completed ACII qualification

Competencies

Ability to work pro-actively without direct supervision

Ability to effectively collaborate with others

Well-presented and business-like

Professional outlook

Flexible at all times

Very good interpersonal skills

Excellent organisational and time management skills

Good communication skills with the ability to liaise at all levels

A flexible and diplomatic approach with an investigative and enquiring mind essential

ABOUT US

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). 

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.