Claims Adjuster

1 day ago

London, Greater London, United Kingdom Canopius Full time £42,000 - £72,000 per year
Description

The Role

Canopius has a market leading equine underwriting and claims team with extensive experience and established market relationships.  They underwrite a wide range of mortality and liability business, and the broad scope of the underwriting portfolio provides an opportunity for the successful candidate to work across a wide variety of equine risks.

Canopius is seeking a claims professional with knowledge of handling claims in the London Equine insurance market.  The individual will proactively adjust claims from their initial notification through to settlement.  They will need to act as a subject matter expert for the portfolio and collaborate effectively with the underwriting and existing team.

Our Claims Vision is "to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market" and is at the core of everything we do.

Key Responsibilities

  • Proactively adjust Equine claims from first advice through to conclusion.
  • Work within your claims authority and in accordance with the Canopius Claims Vision and claims manual; ensuring and delivering the very highest service to all our customers by effectively driving claims through to resolution.
  • Ensure that sufficient financial provisions, in accordance with the Canopius reserving philosophy, are held for all claims within your portfolio.
  • Nurture and maintain collaborative working relationships with internal and external stakeholders; in particular with the underwriters and actuaries.
  • Ensure delegated claims are managed in accordance with Canopius' claims values; ensuring effective oversight of TPAs/Service Providers via regular reporting on key performance indicators, peer reviews, file reviews and generally sharing of best practice.
  • Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes whilst controlling costs and reducing claims leakage.

Skills and experience

  • An experienced claims handler with knowledge of handling Equine Mortality and Liability claims.
  • Claims technical expertise to include policy coverage and liability assessment, claims negotiation skills and claims strategy. Understanding and applying legal, regulatory and territorial issues relating to the policy wordings.
  • Ability to prioritise and proactively meet deadlines.
  • Candidates will have key personal skills including:
  • A positive, enthusiastic and confident disposition.
  • A passion for learning and a keen interest in current events.
  • A strategic thinker with strong communication skills; able to articulate their point of view in a clear and considered manner.
  • A collaborative and thoughtful approach to stakeholder management.
  • A professional approach to interact appropriately with management.
  • Ability to work both independently and as a team player.
  • Ability to manage complex issues and problems and escalates appropriately.
  • Willingness to take responsibility and accountability.
  • Acting with honesty, integrity and fairness at all times.
  • Ability to prioritise and proactively meet deadlines.
  • Customer focused and keen to provide the highest quality of service delivery.

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