Claims Adjuster

Time Type:
Full time

Working Pattern:
Hybrid

Purpose of the Role
AEGIS London are currently seeking an experienced Claims Adjuster to join their well-established and market leading Errors and Omissions Team to perform claims handling and claims related administration. This position would be ideal for someone with demonstrable experience, seeking a new challenge within a dynamic and high performing syndicate

Duties And Accountabilities

• Perform claims adjusting in accordance with AEGIS London claims commitment, philosophy and procedures
• Handle specific class of business, US and International Errors and Omissions, claims for which claims authority has been agreed with the Head of Claims
• Ensure the Syndicate meets internal and external standards for claims handling and customer service in particular by ensuring ECF and paper file turnaround times are met
• Manage end to end claims processes through the use of Syndicate systems such as DOCOsoft workflow
• Maintain positive relationships with clients and brokers and third party experts
• Liaise with underwriters to maintain a valuable flow of information on claims issues and their impact on underwriting and policy interpretation
• Actively manage loss adjusters and other experts to ensure that claims and expert fees are managed appropriately and in a timely manner
• Maintain strong communication and advise the head of department on any relevant claims movements/issues/trends
• Undertake any other claims related and adhoc tasks/projects as required by the business

Skills, Knowledge And Experience
The successful candidate will be/have:

• Demonstrable claims background within Errors and Omissions is essential
• Part ACII qualified or working towards ACII would be advantageous
• Technically sound claims knowledge
• Working knowledge of London market claims systems (ECF)
• Proficient in Word/Excel and similar applications in order to report on claims information to underwriters and other members of the claims team
• Team player with a positive and flexible attitude to change and development alongside achieving team objectives
• Excellent, well-structured written and verbal communication/presentation skills
• Ability to work effectively and accurately to deliver results against tight deadlines
• Well-developed analytical and problem solving skills

AEGIS Values
Fairness and respect

We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

Open and inclusive

We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.

Ambitious

We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better

We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers' experience with us.

Investing in people's potential

We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.

It's important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on

or email

As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential