Delivery Manager

Delivery Manager (Permanent, Full Time)
Are you ready to lead and make a real impact? We're looking for a Delivery Manager to join our Enterprise Customer Experience team. In this pivotal role, you'll oversee the end-to-end delivery of projects and customer orders, ensuring everything runs smoothly, on time, and to the highest standards.

You'll work closely with Sales, Engineering, Service Delivery, and other teams to drive operational excellence, improve customer satisfaction, and accelerate revenue recognition. If you thrive in a fast paced environment and love turning challenges into solutions, this is the role for you

Salary
– Up to £40,000 per annum dependant on experience

Location
– Hull, Carr Lane, 2 days office based minimum

Advert Closing Date
– 19th December 2025

We may close the advert early if we receive strong interest, so don't wait
Interview Dates
- To be confirmed after advert closing date

What You'll Be Doing

• Lead and manage the full delivery lifecycle for customer orders and projects.
• Develop delivery plans, schedules, and resource forecasts in collaboration with key teams.
• Act as the primary point of contact for internal teams, clients, and vendors.
• Chair regular WIP calls and provide progress updates to senior leadership.
• Monitor KPIs, SLAs, and delivery metrics, taking proactive action to resolve issues.
• Drive quality assurance, compliance checks, and continuous improvement initiatives.
• Oversee contractor performance and ensure seamless customer installations and migrations.
• Work with service operations to ensure smooth handover to in-life service management.

Essential
What We're Looking For

• Proven experience delivering telecoms infrastructure or network services (fibre, fixed-line, data networks, hosted voice).
• Strong project management and delivery skills, ideally with Agile or hybrid methodologies.
• Excellent stakeholder and vendor management skills.
• People management experience and ability to lead teams effectively.
• Strong problem-solving, planning, and organisational skills.

Preferred

• Knowledge of telecoms delivery processes (planning, wayleaves, permitting).
• Industry qualifications such as PRINCE2, PMP, ITIL, or Agile certification.
• Experience using data to inform strategy and measure performance.

Perks And Benefits

• 28 days holidays plus bank holidays
• Excellent Pension Scheme with generous employer contributions
• Volunteering days
• Life Assurance and Income Protection
• Corporate Discount schemes
• We support hybrid and remote working
• A variety of health, wellbeing and lifestyle benefits to choose from

About Us
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

No agency applications will be accepted at this time.