Customer Operational Account Manager – Aviation

5 days ago

London, Greater London, United Kingdom Oliver Sanderson Group PLC Full time £60,000 - £80,000 per year

Are you an experienced Account Manager in aviation, catering, or hospitality? This is an exciting opportunity to join a fast-paced, customer-focused business in the aviation and logistics sectors.

Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results. Based at Heathrow, you'll play a pivotal role in maintaining and developing one of the company's flagship accounts.

What you'll do:

  • Build trusted relationships with key customer stakeholders.
  • Oversee daily account performance, service KPIs, and compliance.
  • Collaborate across operations, culinary, procurement, and finance.
  • Lead customer meetings and continuous improvement initiatives.
  • Support pricing, budgeting, and commercial performance.

What you'll bring:

  • Proven experience in account management within aviation, catering, or hospitality.
  • Strong stakeholder management and commercial acumen.
  • Excellent communication, analytical, and organisational skills.
  • Proficiency in Microsoft Office (especially Excel).
  • A proactive, hands-on approach with flexibility to travel.

This is a fantastic opportunity to make a tangible impact in a complex, fast-moving operational setting. You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams.

Location:
Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick)

Contract:
Permanent, full-time, 4 - 5 days a week onsite

Package:
Competitive salary + benefits

Oliver Sanderson is an award-winning executive search firm recognised for path-breaking contributions to ED&I and digital recruitment innovation by the House of Lords, Global Recruiter, APSCo, the Recruiter Awards, and in the 2022 Platinum Jubilee Album for a "transformational contribution" to UK business. We specialise in finding talent at board and senior leadership level for FTSE 100, FTSE 350, Fortune 500, and PE-backed businesses.

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