IT Service Desk

2 days ago


Edinburgh, Edinburgh, United Kingdom Eden Scott Full time

IT Service Desk Analyst – Edinburgh

Are you an experienced IT support professional ready to take the next step in your career?

Our client, a highly respected name in the
professional services sector,
is looking for a
proactive and customer-focused IT Service Desk Analyst
to join their collaborative team in
Edinburgh
.


What You'll Do:

As the first point of contact for IT support, you'll provide 1st and 2nd line assistance across a wide range of technologies, from laptops and mobile devices to software applications and AV setups. You will play a key role in keeping the business running smoothly and securely.


Tech Stack Includes:

  • Dell laptops & Windows 11
  • Microsoft 365
  • iManage Work10
  • BigHand Digital Dictation
  • iOS mobile devices
  • Two-Factor Authentication tools


Your background:

  • 12+ months' experience in IT support or service desk
  • Strong Microsoft Windows & Office knowledge
  • Excellent communication and problem-solving skills
  • Experience in Legal, Financial, or Professional Services (preferred)
  • A full UK driving licence is a bonus

This is a fantastic opportunity to join a forward-thinking organisation that values its people and fosters a supportive, team-oriented culture.



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