Airport Services Agent

6 days ago

Edinburgh, Edinburgh, United Kingdom Qatar Airways Full time £25,000 - £40,000 per year
 
We are currently recruiting for Airport Services Agent in Edinburgh.
As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards. 
Specific accountabilities include:

• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers

• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates

• Assisting the Duty Officer in handling company materials and records

• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers

• Ensuring passengers are assisted smoothly through airport facilities

• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit

• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained

• Organizing check-in counters and coordinating documentation issues
 

Qualifications 
The successful candidate will have:

• High School Qualification

• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.

• Excellent communication skills with fluency in English language. 

• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.

• High level of computer literacy

• Excellent customer focus and service delivery.

• Good interpersonal skills and strong team orientation
You must have the legal rights to live and work in the UK to be considered for this role.

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