Lead Solutions Engineer

We're looking for a Solutions Engineer to join our new Data Solutions team. This is a pivotal opportunity to help build and scale Trustpilot's data solutions business from the ground up. You'll act as the technical backbone of the commercial team, providing the analysis, insight, and hands-on support that moves deals forward. The role calls for someone who is proactive, analytical, and technically fluent, with the drive to work independently while also aligning and coordinating stakeholders. As the bridge between our clients' technical requirements and our data capabilities, you'll solve complex challenges, and play a key role in shaping our 0–1 journey.

• Run Data Trials: You will manage and execute client data trials, creating custom back-testing data sets and sample reports to showcase the value of our solutions. You'll also provide in-depth company analysis and answer technical questions to help prospects understand how our data can solve their specific business challenges.
• Act as a Technical Advisor: You'll serve as the go-to expert for our data products and platforms, articulating our value proposition to both technical and non-technical audiences. You'll stay updated on new features and product updates to communicate our capabilities.
• Facilitate Onboarding: You'll be responsible for the technical onboarding of new clients, guiding them through API documentation, troubleshooting integration issues, and ensuring a seamless transition. You'll also introduce and onboard clients to our internal platforms.
• Own the DDQ Process: You'll lead the completion of complex Due Diligence Questionnaires (DDQs). This involves collaborating closely with our Legal, Security, and Engineering teams to provide accurate and detailed information about our data coverage, security protocols, and privacy policies.

• Experience: You have prior experience in a client-facing technical role such as a Solutions Engineer, Sales Engineer, or Technical Account Manager. Experience with DDQs or similar complex technical questionnaires is highly desirable.
• Technical Skills: You are proficient in SQL and data wrangling and have working knowledge of APIs and data integration tools. Knowledge of Python or R are highly desirable, as is experience with Thinkcell to build data-powered presentations.
• Communication: You are an excellent communicator, capable of translating complex technical concepts into clear, concise language. You can build strong relationships with clients and collaborate effectively with internal teams to project manage and drive speed.
• Problem-Solving: You are a proactive, detail-oriented problem solver who can independently manage multiple projects and deliver results.
• You're excited by early stage environments that are fast paced with high growth potential. You thrive when things are uncertain and have executed in environments previously where independent and proactive decision making is valued/required. 

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you

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