Lead Solution Engineer

Description
We are seeking a
Lead Solution Engineer
with strong technical expertise in
digital commerce
. This role requires a blend of
technical depth, solution design skills, and business acumen
to translate customer goals into innovative, scalable solutions.

The ideal candidate brings a background in
software development, solution architecture, or technical consulting
within the ecommerce domain, with hands-on experience implementing or integrating enterprise commerce platforms. Experience with
Salesforce B2C Commerce (formerly Demandware)
is a plus, but not required.

In this role, you'll collaborate closely with Account Executives and cross-functional teams to understand customer requirements, design robust solution architectures, and deliver compelling demonstrations and proofs of concept. You should be comfortable exploring APIs, configuring platforms, and communicating technical concepts clearly to both technical and business audiences.

Candidates with experience in
Salesforce technologies
or comparable enterprise commerce platforms—such as
Adobe Commerce, SAP Commerce Cloud, Commercetools, or Shopify
—are strongly encouraged to apply.

Key Responsibilities

• Act as the primary technical and functional advisor for B2C Commerce in strategic sales cycles, supporting enterprise customers across multiple industries.
• Lead discovery sessions to uncover customer business objectives, technology landscapes, and pain points.
• Translate business requirements into high-quality solution architectures and implementation roadmaps.
• Design, configure, and customise B2C Commerce demos, including storefront experiences, product catalogs, checkout flows, and OMS integrations.
• Collaborate closely with Product Management, Industry Specialists, and Partner Ecosystem to ensure alignment and deliver an optimal solution recommendation.
• Deliver executive-level presentations and product demonstrations clearly articulating value and differentiation.
• Guide customers through Commerce Cloud best practices, reference architectures, and implementation considerations.
• Act as a mentor and technical escalation point for junior solution engineers.
• Maintain and expand deep knowledge of commerce, order management, and digital experience solution patterns and market trends.
• Contribute to reusable demo assets, internal enablement, and continuous improvement of the commerce pre-sales motion.

Required Experience & Skills

• Significant hands-on experience with B2C digital commerce platforms (Salesforce B2C Commerce highly preferred; SAP Commerce, Adobe Commerce/Magento, Shopify, etc. also considered).

• Strong understanding of commerce and OMS processes, including:

• Product catalog & pricing models

• Promotions, personalisation, and search
• Checkout, payment, tax, and fulfilment

• Order lifecycle and distributed order management

• Frontend Development hands-on experience (JavaScript, React, HTML, CSS) is highly valued

• Background in solution architecture, technical consulting, or pre-sales roles.
• Demonstrated ability to build and deliver tailored live demonstrations in customer-facing settings.
• Strong communication, storytelling, and executive presentation skills.
• Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs.
• Collaborative, team-oriented mindset with a proactive, self-directed work style.

Preferred Qualifications

• Experience across the broader Salesforce Customer 360 (Service Cloud, Marketing Cloud, Order Management, Experience Cloud, MuleSoft, Data Cloud).
• Familiarity with headless commerce patterns, APIs, microservices, and modern UI frameworks.
• Prior experience at a SaaS vendor, system integrator, or digital agency.
• Salesforce Certifications (e.g., B2C Commerce Developer/Architect, Solution Architect, or Application Architect).