Responsive Retirement Living Officer

Job Introduction

Location: Shrewsbury

Hours: 36

Contract: Secondment/Fixed term contract for 3 months

Salary: £26,580.95 per annum (pro rata depending on length of contract)

Interview date: W/C 1st December 2025

We currently have an exciting opportunity for a Responsive Retirement Living Officer to join our successful Retirement Living team on a temporary basis to monitor the local authority portal for appropriate care packages, completing compliance checks including health and safety, support with tenancy support reviews and reporting repairs within the scheme. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The Role

As a Responsive Retirement Living Officer, you will provide an effective Enhanced Housing Management service to all residents living in a retirement housing environment. You will provide onsite management and supervision to maintenance, health and safety and cleanliness within the retirement housing schemes and will be the main point of contact providing a visible and excellent customer service to residents and visitors.

Skills and experience required:

• Experience of working in a customer focused environment
• Experience of taking a hands on approach to solving problems
• Good organisational skills
• Competent in using IT packages including Microsoft Word, Outlook, Excel etc
• Ability to work effectively under pressure
• Excellent verbal, written and face to face communication skills
• Full UK Driving Licence and access to your own vehicle as travel across the county will be required

What we can offer you :

As well as a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days holiday plus bank holidays. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.

Due to the nature of this post, the role is subject to an Enhanced with Adult Barred DBS disclosure.

How to apply:

Please apply online with your up to date CV. If you need any support in making your application, please email

Closing date: 21st November Interviews may take place throughout the advert

About Us

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn't only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies' network.

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
• We may close this vacancy early if we receive a high volume of applications.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
• Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.