Live in Care Coordinator

**Job Title**:Live-In Care Co-ordinator

**Reports to**: Project Manager

**Hours**: 9am - 5pm, 37.5hrs per week

**Contract Type**: Full Time Permanent

**WFH**: Flexible within the business needs

**Requirements**: Enhanced DBS Disclosure

**Location**: Shrewsbury National Office (with travel as needed)

**Department**: Live-In Care Services

**Company Background**

We are a family-owned domiciliary care agency specialising in high-quality care

for older people who wish to remain living in their own homes. Radfield Home

Care has earned an excellent reputation because we place clients at the heart of

what we do. We work closely with clients, their families, and healthcare

professionals to support each individual in the best way possible.

The Live-In Care Co-ordinator plays a vital role in ensuring the success and growth

of the Live-In Care service. This is a new position in the business and will work in

partnership with the Project Manager, Registered Care Manager, and other

stakeholders to develop and deliver outstanding care.

**Purpose of the Role**
- Oversee the development and day-to-day coordination of the Live-In Care service.
- Ensure the delivery of high-quality, person-centred care that meets the physical, emotional, social, intellectual, and spiritual needs of clients.
- Collaborate with the Project Manager, Registered Care Manager, and wider care team to ensure services align with company standards and CQC Fundamental Standards.
- Support the strategic growth of the Live-In Care service across Shrewsbury, Oswestry, and nationally as the service expands.

**Key Responsibilities**

**1. Live-In Care Package Management**
- Coordinate and manage Live-In Care packages in Shrewsbury and Oswestry, within a 1.5-hour radius and then nationally as the business expands.
- Serve as the primary point of contact for clients and families.
- Conduct initial consultations, set expectations, and guide clients through onboarding.
- Develop and maintain accurate, person-centred care plans and risk assessments.
- Monitor ongoing care and ensure adjustments are made as client needs evolve.
- Ensure regulatory compliance, safeguarding and whistleblowing standards, and audit readiness.

**2. Client Engagement & Service Delivery**
- Respond to client enquiries and deliver consultations to convert leads into active care packages.
- Collaborate with families, advocates, and healthcare professionals to ensure responsive and holistic care.
- Ensure robust documentation, including care notes, client feedback, incident reports, and communication logs.
- Maintain high conversion rates from consultations to active packages.

**3. Care Professional Coordination**
- Source, recruit, and onboard care professionals (agency, self-employed and directly employed) matched to specific client needs.
- Liaise with care professionals on rota scheduling, package details, handovers, and ongoing support.
- Conduct spot checks, competencies, and feedback reviews to maintain care quality.
- Manage day-to-day queries and issues from care professionals, providing guidance and escalating where necessary.
- Identify training needs and collaborate with the Recruitment & Training Manager to arrange sessions.
- Support care professionals pre
- and post-placement, fostering positive working relationships.

**4. Operational & Compliance Duties**
- Maintain accurate client records, care plans, risk assessments, and scheduling information.
- Prepare and submit timely payroll and invoicing data using the scheduling software.
- Ensure all processes align with GDPR, health & safety, lone working, and employment legislation.
- Support internal audits, external inspections, and quality assurance cycles.
- Investigate complaints and incidents, taking appropriate action and reporting outcomes to management and CQC.

**5. Recruitment & Training Support**
- Write and post engaging job adverts across various platforms.
- Deliver compliant, inclusive, and efficient recruitment and selection processes.
- Support the training and development of care professionals from induction to ongoing CPD.
- Conduct reference and DBS checks, and ensure all training records are up to date.

**6. Business Development & Marketing**
- Represent the Radfield Live-In Care brand professionally across the region.
- Attend community and networking events to raise awareness and generate leads.
- Collaborate on content creation for social media, blogs, and promotional campaigns.
- Spot service gaps and growth opportunities in the marketplace.
- Support strategic planning with insights on regional trends and client
- needs.
- Meet KPIs and provide regular performance updates to the Project Manager.

**Skills, Experience & Qualifications**
- Essential_
- Experience in business development, sales, or client-facing coordination roles.
- Strong interpersonal skills and ability to build rapport quickly.
- Excellent written and verbal communication.
- Confident managing multiple priorities