Information Technology Service Delivery Manager

1 week ago

Macclesfield, Cheshire East, United Kingdom Infoplus Technologies UK Limited Full time £60,000 - £80,000 per year

· Job Title: Service Delivery Manager

· Location: Macclesfield, UK (3 days onsite)

· Duration: 6 months (Inside IR35)

Job Description:

Daily program management throughout the program life cycle Defining the program governance Planning the overall program and monitoring the progress.

Managing the program budget

Managing risks and issues and taking corrective measurements

Coordinating the projects and their interdependencies. Managing and utilizing resources across projects

Managing stakeholders' communication.

Aligning the deliverables to the program outcome with the aid of the business change manager; and

Managing the main program documentations such as the program initiation document the program manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following

Good knowledge and handling of project and program management methodology and techniques.

Good understanding of the wider objectives of the program.

Ability to work positively with the wide range of individuals involved in program management,

Strong leadership and management skills:

Good knowledge of budgeting and resource allocation procedures; and the ability to find innovative ways to resolve problems.

Technical Skills:

Mandatory skills:


• Must have ITIL experience.


• Proven experience in managing service delivery.


• Ability to discuss solutions with customers; must have consultancy experience.


• Experience in managing offshore teams.


• Capable of handling customer escalations.


• Able to discuss any customer issue or solution with clarity and confidence.


• Excellent communication skills are mandatory.


• Prior experience in Business Analysis or business communication is preferred.

Must-Have:

Experience in data integration, ingestion, and reconciliation.

Proficiency with Snowflake, AWS Services, and DBT.

Nice-to-Have:

Experience with Power BI, Quik Replicate, EvereR, SuaRlesic Slatelecene, Python, Full stack ), Al/ML, Informatica ETL, Oracle PL/SQL.

Qlik sense/QlikView bachelor's degree in computer science, Information Technology, or a related field (preferred).

Minimum 8-10 years of experience in IT service delivery or a related field.

Proven experience in leading and managing a team of technical support professionals.

Strong understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus).

Experience with service level agreements (SLAs) and service management tools.

Excellent problem-solving and analytical skills.

Strong communication, interpersonal, and negotiation skills.

Ability to work independently and as part of a team in a fast-paced environment.

Excellent organizational and time management skills.

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