Level 1 Support Technician

5 days ago

Macclesfield, Cheshire East, United Kingdom Communicate Technology Full time

As a 1st Line Service Desk Technician, you will be the first point of contact for customers, providing initial technical support and logging incidents. This entry-level role is ideal for someone starting their career in IT, with opportunities to develop skills and progress into 2nd and 3rd line support. You'll work closely with experienced engineers in a Managed Service Provider (MSP) environment, gaining exposure to a wide range of technologies and customers.

Roles and Responsibilities

  • Act as the first point of contact for customer IT issues via phone, email, and ticketing system.
  • Accurately log, categorise, and prioritise support requests.
  • Provide basic troubleshooting and support for desktops, laptops, mobile devices, and applications.
  • Assist with password resets, account unlocks, and Microsoft 365 support (email, Teams, OneDrive).
  • Escalate complex issues to 2nd line engineers when required.
  • Monitor ticket queues and ensure updates are communicated to customers.
  • Assist with setting up new users, hardware builds, and software installations.
  • Carry out daily checks such as monitoring backups and system alerts (reporting issues to 2nd line).
  • Deliver excellent customer service, keeping users informed and ensuring SLA targets are met.

Skills and Requirements

  • CompTIA IT Fundamentals (ITF+), CompTIA A+, or similar IT certification; preferred but not essential.
  • IT-related qualification (college, apprenticeship, or degree); preferred but not essential.
  • Previous experience in customer service (retail, call centre, or helpdesk); preferred but not essential.
  • Exposure to Active Directory or ticketing systems; preferred but not essential.
  • Strong interest in IT and technology with a desire to build a career in technical support.
  • Good communication skills and the ability to explain issues to non-technical users.
  • Basic knowledge of Microsoft 365, Windows operating systems, and common applications.
  • Understanding of networking basics (IP addresses, Wi-Fi, connectivity).
  • Ability to diagnose and resolve common hardware and software issues.
  • Good organisational skills with the ability to prioritise multiple tasks.
  • Team player, willing to learn and take guidance from senior colleagues.
  • IT-related qualification or certification preferred (CompTIA A+, Microsoft Fundamentals, etc.).
  • Experience in a customer service role preferred (retail, call centre, or helpdesk).
  • Exposure to Active Directory or ticketing systems.

  • Technician

    7 days ago

    Macclesfield, Cheshire East, United Kingdom Auto Elite Full time £29,600 - £41,665 per year

    Macclesfield: Trained technician required to join our team   All levels of technician considered from Service technician to Master Technician Basic Salaries from £29,600 to £36,465   OTE between £34,400 and £41,265 (based on experience) 42.5 hours per week, 8 am – 1 pm on Saturdays, rota basis (paid as overtime)   We are currently looking for an...

  • Vehicle Technician

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom Command Full time £36,000 - £42,000 per year

    Job DescriptionVehicle Technician – MacclesfieldSalary: £36,000 – £42,000 OTE + Overtime + Excellent BenefitsHours: 42.5 hours per week + Saturday mornings (paid as overtime)Location: MacclesfieldFranchise: Leading Main Dealer GroupJoin a Group That Invests in YouAre you a Level 3 Qualified Vehicle Technician looking to take your career to the next...

  • Learning Disability Support Worker

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom Indendence Support Ltd Full time £25,888 - £32,768 per year

    Join Independence Support Ltd (ISL) – Make a Real Difference in People's LivesAt ISL, based in Macclesfield, Cheshire, we operate a supported living project dedicated to empowering individuals with learning disabilities. Our service supports 10 people in self-contained apartments, enhanced by the latest assistive technology. We aim to support individuals...

  • Diagnostic Technician

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom Links Automotive Full time £39,000 - £45,000 per year

    Senior/Diagnostic Technician at Cheshire's Finest Prestige Car Specialist - £39K - £45K salary - negotiableAt the start of the year we moved into our brand new state of the art workshop. This has provided an opportunity for you to become a part of our trusted team during a very exciting time in our journey.We'll pay you more than you earn nowWe'll invest...

  • IT Helpdesk Technician

    1 week ago

    Macclesfield, Cheshire East, United Kingdom Blaze Networks Full time £25,000 - £40,000 per year

    The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and Microsoft. Candidates should have a thirst for IT technology and want to achieve career enablement's working towards network engineering and consultancy.You will be working within an ITIL framework, to...

  • Electrical Assembly Technician

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom Avure HPP Full time £30,000 - £50,000 per year

    Overview ...American owned JBT currently has a great opportunity for anElectrical Assembly Technicianto join the Proseal team in CheshireYou will work within a team to wire, build and test machinery intended for the food industry. You will join a team of 29 technicians within the electrical department and will report to our Electrical Manager. You will work...

  • Electrical Assembly Technician

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom JBT Corporation Full time £30,000 - £50,000 per year

    Overview ...American owned JBT currently has a great opportunity for an Electrical Assembly Technician to join the Proseal team in Cheshire You will work within a team to wire, build and test machinery intended for the food industry. You will join a team of 29 technicians within the electrical department and will report to our Electrical Manager. You will...

  • Laboratory Services Technician

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom ALKEGEN Full time £40,000 - £70,000 per year

    Job RequirementsWhy work for us?   Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world...

  • Laboratory Services Technician

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom Alkegen Full time £25,000 - £40,000 per year

    Job RequirementsWhy work for us? Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to...

  • Support workers

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom Solutions In Service Ltd Full time £30,000 per year

    SIS have exciting opportunities for Support Workers to form part of a multi-disciplinary team in Macclesfield.A brand-new service where you will support the more complex client group in a specialist, bespoke development.As a support worker you will get in return:Competitive Salary- £14.50 p/h Days and £15 p/h NightsCareer developmentSkill...