Housekeeping Assistant Manager

Additional Information

Job Number

Job CategoryHousekeeping & Laundry

LocationSheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR

ScheduleFull Time

Located Remotely?N

Position Type Management

Description for Internal Candidates

We are currently recruiting for an Assistant Executive Housekeeper to join our Housekeeping Team at the Sheraton Grand Hotel & Spa.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh's financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa, one of Europe's premier advanced city spas.

Role:

The role is based around working closely with the Executive Housekeeper to ensure the efficiency of the day-to-day operations of the Housekeeping Department in accordance with Hotel policies and procedures.

The role involves taking full responsibility for the Housekeeping Department in the absence of the Executive Housekeeper. You will work 5 days out of 7 and be fully flexible with your availability. Weekend and public holiday work is a requirement of this role.

To play a proactive role in all areas of the operation to ensure that high standards of cleanliness are consistently achieved. To oversee the department in a way which ensures the Housekeeping operation remain customer focused at all times.

Key Responsibilities

• To inspect all hotel areas to ensure both the cleanliness and comfort of the hotels guests are maintained and that all standard amenities and touches are provided in rooms and public areas.
• To establish and maintain the highest standards of cleanliness on all rooms and public areas in line with ABC training and brand standards
• Provide a visible and accessible floor presence in order to anticipate, understand and act upon Housekeeping associates' needs.
• To act as the Housekeeping departmental trainer co-ordinator, attend all training meetings within the hotel reporting back to the Head Housekeeper.
• To monitor and coach Housekeeping Team leaders in all training aspects within the department supporting their role when required including any training they may need.
• Monitor and maintain departmental standards through daily spot checks of hotel guest bed rooms and public areas. Occasionally, cleaning of guest bedrooms and public areas when required due to business needs.
• Ensure performance management of the Housekeeping team is carried out in line with hotel policy and procedures and that adequate succession planning is in place.
• To ensure GEI scores and guest satisfaction scores in Housekeeping are on target as well as dealing with guest complaints and correspondence
• Support function to Executive Housekeeper in terms of financial reporting of the housekeeping department (i.e. forecast, expense management, budget etc.) and assisting in project management/interviewing.
• Work closely with the Engineering department on a daily and monthly basis to assist with the planning of the preventative maintenance programme and ensure that our bedrooms are being maintained in the best possible and most efficient way
• Collaborate with other departments in the hotel in particular with the front office team ensuring efficient turnaround of rooms and minimal guest defects.
• To carry out performance reviews and ensure that all housekeeping staff receives appraisals to discuss existing performance and areas of improvement for future career and developmental goals.

Requirements:

We are looking for someone who is ready to take the next step on your career path. Ideally you will have at least 2 years' experience in a managerial/supervisory role within the Rooms Operations department within a 5 star environment.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

• Excellent leadership, organizational and communication skills
• Committed to delivering high level of customer service
• Ability to work under pressure and be self-motivated and driven
• To project a pleasant and positive professional image to all contacts at all times
• Fluent with Microsoft Office (Outlook, Excel, Word and Power point)
• Ability to effectively communicate at different organizational levels
• Knowledge of the Opera PMS preferred
• Previous experience in a 5 star hotel would be preferred.
• Must show a great deal of flexibility in work load and hours

Benefits:

In return we offer you a competitive salary as well as unlimited career opportunities, industry leading benefits (including: complimentary laundry, free meals on duty, dental and optical plans, discounted hotels and F & B), and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.