Client Relationship Manager

2 weeks ago

Lancaster, Lancashire, United Kingdom StarVale Management & Technologies Full time £28,000 - £30,000 per year

About Us
At StarVale, we specialise in providing lottery management expertise to charities, not-for-profits, and hospices across the UK, helping them maximise their impact and fundraising potential.

StarVale is part of the Jumbo Interactive Group (ASX-300 JIN)—Over the past 30 years, we've grown from humble beginnings with a single computer to a global technology company. Partnering with over 15,000 good causes worldwide and helping raise more than £132 million last financial year

Innovation isn't just part of what we do; it's who we are. We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

What You Will Be Doing
You will play a key role in
maintaining our client relationships, growing existing accounts and ensuring client satisfaction and retention
. Reporting to Lead Relationship Manager, your contributions will directly impact our lottery client success and their fundraising goals.

What Your Day-to-Day Will Look Like
You will develop and maintain strong relationships with our existing lottery clients, serving as their main point of contact. Working with internal teams, you will coordinate solutions, identify opportunities to benefit current offering, and provide clients with industry updates. You will also resolve issues promptly, focusing on positive client experiences, while implementing strategies for client retention and account growth.

What You'll be able to Bring to the Role
The Successful Candidate Will Possess

  • Demonstrable experience of success in a client services, relationship management or account management role.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work with effectively with cross-functional teams.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • A dedication to fundraising and a genuine interest in helping charities and good causes.

Preferred

  • Experience working within the charity sector or previous background working within a lottery business and/or vendor to the lottery industry.
  • A business, marketing or communications degree.

Salary:
£28,000-£30,000 per annum depending on experience

Our Ways of Working
At StarVale, we pride ourselves on being more than just a workplace - we are a big, friendly team that thrives on collaboration and shared purpose. Based at our office in Galgate, our hybrid working model blends in-office collaboration (3 days per week) with WFH flexibility (2 days per week) after completing your onboarding.

Why Join StarVale?
At StarVale, our team thrives because we invest in our people. Here's what you can expect from us;

  • Your birthday off perk
  • 25 days annual leave, plus public holidays
  • Ability to purchase additional annual leave
  • Commitment to Diversity, Equity, and Inclusion across the employee career journey.
  • An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well-being.
  • Focus on talent management, including career and skills development.
  • A short-term incentive programme that rewards your contributions with an annual bonus, dependent on company performance.
  • Free on-site parking is available

We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.

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