Experience Design Vice President

Job Description
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Vice President in Payments Operations, taking a Lead role on our Design System, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you'll align user needs with business goals and contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities

• Create and evolve the design language for specific products, while maintaining awareness of the larger ecosystem of product and design standards and adhering to industry best practices
• Drive the creation and maintenance of a cohesive design system, ensuring consistency and scalability across all digital products and platforms.
• Utilise advanced visual design skills to craft compelling and aesthetically pleasing interfaces, ensuring that design elements align with brand guidelines and enhance the overall user experience.
• Ensure your proposed designs are specified with the required level of detail (in the form of interaction behavior and accessibility specs) to guide the process of design and development.
• Collate and document best-practice examples and guidance to inform design decisions and help our consumers effectively utilise the design system.
• Collaborate with cross-functional teams to implement and refine design patterns incorporating inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Support and mentor junior members of the design team and help them understand the importance and principles of designing with a systems mindset
• Role-model the adoption of inclusive design practices and accessibility guidelines and foster a culture of diversity and inclusion
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required Qualifications, Capabilities, And Skills

• Experience or equivalent expertise working in a multidisciplinary team (visual designers, developers, accessibility professionals, content strategists etc.) in a role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
• Have proficiency designing for high density data driven experiences
• Keen eye for detail and micro interactions across all aspects of design, and a focus on the quality of end products.
• Strong research skills that demonstrate an awareness of user and business goals that compel you to imagine, illustrate and help realise compelling functional interfaces.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Be a detail-focused, self-starter, comfortable with ambiguity and evolving business requirements. Be comfortable giving and receiving feedback and critique
• Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, test and evidence in order to explain your rationale to multiple stakeholders

Preferred Qualifications, Capabilities, And Skills

• Design leadership or managerial experience
• Prior experience designing applications within complex business domains (financial services, other)
• Ability to understand and articulate how technical constraints and opportunities inform design solutions
• Prior experience working in complex business domains or in enterprise environments working on large-scale transformation programs
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Able to show how your understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Knowledge and experience working in Agile a plus

ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.