Experience Research Vice President

Step into a role where your expertise transforms how clients and users experience global banking. You'll lead research that uncovers insights and drives product innovation, collaborating with talented teams to make a real impact. At JPMorgan Chase, your work will influence the design of products used by millions worldwide. We support your growth and empower you to shape the future of financial services. Join us and be part of a team that values your perspective and creativity.

As a Vice President – Experience Research in the Global Banking Design team, you will shape user experiences across our products and services. You will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our clients and users. Your work will inform effective product and service designs across the firm. You will apply advanced quantitative and qualitative methods to analyze the effectiveness of our designs and collaborate with cross-disciplinary teams to drive innovation.

Job Responsibilities:

• Lead strategic UX research to identify opportunities and gaps across product areas
• Plan and manage resources for research projects, aligning with product timelines and long-term goals
• Advocate for user needs while considering business objectives and success metrics
• Collaborate with cross-functional teams to gather user insights and create testing scenarios
• Synthesize research findings into actionable recommendations and drive product strategy
• Suggest and implement improvements to research processes and operations
• Mentor and guide junior researchers and designers, fostering continuous learning

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree or higher in Interaction Design, UX Design, Service Design, Visual Design, Human-Computer Interaction, or related fields
• Demonstrated knowledge of quantitative and qualitative research methods
• Experience designing and executing complex research studies with an iterative approach
• Ability to communicate research findings through artifacts and presentations
• Deep understanding of Design Thinking methodology
• Familiarity with UX research tools such as UserTesting and Dscout
• Experience collaborating with cross-functional teams to inform product decisions
• Familiarity with financial domain and terminology

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree in a related field
• Experience in global financial services or banking environments
• Proficiency in additional UX research platforms and analytics tools
• Track record of driving innovation in large organizations
• Experience presenting research to executive leadership
• Strong portfolio demonstrating impactful research outcomes
• Ability to adapt research approaches to evolving business needs

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.