Housing Officer

Job Overview

We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing allocations and supporting the managing agent through the whole tenancy lifecycle to maintain tenant relationships and ensuring compliance with housing policies. This role offers an excellent opportunity for individuals with strong administrative skills and experience in property management or related fields. The Housing Officer will play a vital role in supporting effective delivery of services carried out by our managing agent.

Responsibilities

• Manage allocations and inventories, and attend property viewings and move in's
• Review tenant applications collated by managing agent to ensure compliance with policy
• Maintain accurate records through data entry and administrative documentation
• Conduct regular inspections of properties and address maintenance issues in collaboration with relevant teams
• Support the move out process and recording any void work
• Organise and coordinate appointments and meetings, including action tracking from meetings with the managing agent.
• Assist arrears management and service performance monitoring.

Skills and Experience

• Proven experience in social housing or property management.
• Previous office experience with strong organisational skills
• Competent in data entry and maintaining detailed records accurately
• Experience in supporting tenants in tenancy sustainment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise tasks effectively
• Knowledge of housing legislation and tenant rights is advantageous
• Ability to work independently as well as part of a team
• Full driving licence and access to a vehicle.

This position offers an engaging environment for those passionate about community support and property management. The ideal candidate will demonstrate excellent organisational abilities, strong communication skills, and a proactive approach to problem-solving.

About Us

Perran Housing is Treveth's Registered Provider of Social Housing, delivering high-quality, affordable homes across Cornwall. Our current portfolio includes 77 homes and growing, with an active development pipeline supporting our ambition to provide more high-quality, affordable rental and shared ownership homes for local people.

This is an exciting time to join Perran Housing as we grow and shape our services. If you're passionate about people, enjoy a varied role, and want to contribute to high-quality affordable housing in Cornwall, we'd love to hear from you.

You'll work closely with the Perran Operational Lead, our managing agent and Treveth colleagues, becoming a valued part of a friendly, collaborative team.

Working Hours and Flexibility

Full-time (37 hours per week), with hybrid working.

Typically a blend of home working, office time in Truro (2-3 days per week) and on-site visits across Cornwall.

We aim to support flexible working wherever possible.

What We Offer

• A competitive salary of £30,000 plus £5,000 car allowance
• Mileage reimbursement for site visits
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Salary Sacrifice
• Private health care and dental care
• Homeworking equipment provided if required
• Opportunities for learning and development
• Mental Health First Aid support
• Access to a counselling service
• Free eye tests
• Cycle to Work scheme
• Regular team and social events

If you require any reasonable adjustments to support your application or interview process, please let us know, we're happy to help.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Work Location: Hybrid remote in Truro TR1 1XU