Current jobs related to Senior Contact and Response Officer Full Time - Corby, Northamptonshire - North Northamptonshire Council
-
Senior Operational Leader
1 week ago
Corby, Northamptonshire, United Kingdom Department for Work and Pensions (DWP) Full time £57,946 - £68,805 per yearDetailsReference number439625Salary£57,946 - £68,205National £57,946 to £68,205A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeGrade 7Contract typePermanentBusiness areaDWP - Counter Fraud, Compliance and Debt - Debt ManagementType of roleDebt ManagementOperational DeliverySenior leadershipWorking patternFlexible working,...
-
Post Completions Assistant Part Time
4 days ago
Corby, Northamptonshire, United Kingdom Ideal Personnel and Recruitment Solutions Limited Full time £25,000 - £40,000 per yearOur client has a vacancy for a Post Completion Assistant to join their well-established Residential Conveyancing Team. As a Post Completion Assistant, you will play a pivotal role in providing exceptional support to their busy team, ensuring unparalleled levels of client service.Is this your next job Read the full description below to find out, and do not...
-
Part time cleaner Corby NN17
1 week ago
Corby, Northamptonshire, United Kingdom Lawrence Cleaning Services Full time £25,300 - £38,100 per yearPart time Cleaner Wanted – Join Our TeamAre you someone who loves seeing things sparkle? We're on the lookout for a reliable, detail-loving Evening Cleaner to help keep our site sparkling.Location: Corby Hours: Monday to Friday between 14.00 and 16.00Pay: £12.21 per hourStart Date: 3 November 2025What You'll Be Doing:Keeping our site spotless – from...
-
Group Head of Health and Safety
4 days ago
Corby, Northamptonshire, United Kingdom Irwin and Colton - HSE Recruitment Full time £90,000 per yearGroup Head of Health and Safety~£90,000 + Car Allowance & Additional BenefitsCorbyAre you ready for your next leadership challenge with a historic, nationally recognised food manufacturer?Do you thrive in roles that combine strategic leadership with hands-on execution?Are you eager to lead impactful initiatives in a company that fully supports and invests...
-
Senior Cloud Developer
6 days ago
Corby, Northamptonshire, United Kingdom Basware Full time £60,000 - £100,000 per yearDo you want to work for a pioneering SaaS company that is redefining the industry landscapeAt Basware, we deliver mission-critical cloud solutions that empower organizations to unlock their full potential. Our products are designed to bring clear and compelling value to our customers, and we're looking for a talented and forward-thinking developer who can...
-
Senior Stock Controller
2 days ago
Corby, Northamptonshire, United Kingdom Wincanton Ltd Full timeSENIOR STOCK CONTROLLERFull-Time | Immediate Start AvailableAny 5 days out of 7£27,000 Annual Salary plus Overtime Rates & Shift PremiumWe are looking for a highly organised and proactive Senior Stock Controller to lead and support stock operations across our site. This role requires a hands-on approach, strong analytical capabilities, and the ability to...
-
Senior Stock Controller
2 days ago
Corby, Northamptonshire, United Kingdom Wincanton Full timeJob DescriptionSENIOR STOCK CONTROLLERFull-Time | Immediate Start AvailableAny 5 days out of 7£27,000 Annual Salary plus Overtime Rates & Shift PremiumWe are looking for a highly organised and proactive Senior Stock Controller to lead and support stock operations across our site. This role requires a hands-on approach, strong analytical capabilities, and...
-
Senior Stock Controller
2 days ago
Corby, Northamptonshire, United Kingdom Wincanton Full timeSENIOR STOCK CONTROLLERFull-Time | Immediate Start AvailableAny 5 days out of 7 £27,000 Annual Salary plus Overtime Rates & Shift Premium We are looking for a highly organised and proactive Senior Stock Controller to lead and support stock operations across our site. This role requires a hands-on approach, strong analytical capabilities, and the ability...
-
Security Officer
1 week ago
Corby, Northamptonshire, United Kingdom TC Facilities Management Full time £27,600 - £28,760 per yearWe are currently recruiting for a Security Officer to join our team. Shifts: 4 on 4 off days/nights - 06:00 - 18:00 and 18:00 - 06:00 Location: Corby Payrate: £13.20Broad job purposeThe associate security officer will assist the Security Team Leader to support the business in their undertaking, by contributing to the overall security service supplied...
-
Registered Children's Home Manager
1 week ago
Corby, Northamptonshire, United Kingdom Karma Health and Wellbeing Limited Full time £36,400 per yearJob Description On behalf of my client we are recruiting for a Registered Children's Home Manager. The home is 4 bedded and due to open early 2019. You must have a minimum of five years'/ or equivalent experience in a residential care setting caring for a similar group and a minimum of 2 years management experience in a similar setting. Extensive...
Senior Contact and Response Officer Full Time
2 weeks ago
About The Role
Senior Contact and Response Officers × 2
We're not just restructuring – we're reinventing how housing services are delivered. Come and be part of the change.
*About The Role*
Do you have a passion for supporting older and more vulnerable residents – and the leadership skills to inspire and guide others to deliver exceptional services?
This is an exciting opportunity to join
North Northamptonshire Council's Housing Management Service
at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants than ever before, and our sheltered housing team and contact centre are central to this transformation.
As a
Senior Contact and Response Officer
, you'll lead a team of Officers, ensuring that all alarm activations and calls are responded to and residents living in our schemes are safe and well and feel truly supported. In addition, the contact centre acts as housings out of hours emergency response service and takes responsibility for calls relating to other housing service areas. You'll be a visible leader – coaching staff, monitoring standards, and ensuring that every resident feels valued, listened to and connected.
You Will Be Part Of a Service That Is:
- Visible and connected – stronger links with residents, families and communities.
- Supportive and responsive – helping vulnerable residents live independently and safely.
- Engaged and Responsive – giving residents comfort that we are here for them when they most need it.
This is a rewarding leadership role that combines people management, service improvement and hands-on engagement with residents
What will you be doing?
*What You Will Be Doing*
You'll lead and support the day-to-day management of the Contact and Response centre and staff. Your work will include:
- Providing direction, coaching and line management to Officers.
- Monitoring health & safety, fire safety and compliance across schemes.
- Ensuring consistent, high-quality services for older and vulnerable residents.
- Responding to complex or sensitive resident issues and safeguarding concerns.
- Supporting the organisation of activities that reduce isolation and promote wellbeing.
- Building strong working relationships with Housing Officers, Tenancy Support, Caretakers and external partners.
- Driving service improvements and identifying new ways to enhance resident experience.
- Acting as the main point of escalation for scheme-related enquiries or incidents.
This is a varied role where you can make a visible difference – to residents, to staff and to the wider service.
About You
About you
We're looking for an experienced and motivated housing professional with strong leadership skills and a genuine commitment to supporting older and vulnerable people.
What You'll Bring To The Role:
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Experience of managing a contact centre preferably linked to the provision of sheltered, supported or independent-living services.
- Excellent people-management skills with the ability to lead, coach and motivate staff.
- A sound understanding of safeguarding, support planning and housing management.
- Strong communication and interpersonal skills – approachable, empathetic and confident.
- The ability to balance compassion with compliance, ensuring services meet high standards.
- A proactive, problem-solving approach with a focus on continuous improvement.
This is an excellent opportunity to step into a senior role in a forward-looking housing service and make a lasting difference to the lives of residents across North Northamptonshire.
Our benefits
Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.
You'll find that we have a wide range of careers that may be more surprising than you think
Why choose us?
We Offer a Vibrant Working Environment With:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our Values and Behaviours
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council )
Attached documents
- Job Description
Apply
