Systems Development Consultant

Job Description
Salary range: £55,323 - £57,402 p.a. plus fantastic benefits

Contract: Permanent

Hours of work: 36 hours per week

Location: Croydon

System Devleopment Consultant - NEC Housing
Croydon Council manages approximately 12,000 residential properties and has recently implemented NEC Housing as a replacement for the OHMS Housing Management System. This modern platform supports a wide range of housing services, including Estates, Repairs, Rents, Service Charges, Allocations, Housing Advice, Property Purchase, Lettings, and Housing Online.

We Are Building a Dynamic And Forward-thinking Team To Support NEC Housing, Deliver Additional Modules, And Continuously Improve Processes In Line With The Needs Of Our Customers. This Includes Both Enhancements To Existing Modules And The Implementation Or Reconfiguration Of The Following Service Areas

• Online Repair Reporting
• Task Manager
• NEC CRM
• NEC CBL
• Housing Online
• Servicing
• Disrepair
• Document Management Integration
• NEC Assets
• NEC Go-Mobile
• Reporting / Power BI
• NEC Data Warehouse & Dashboards
• NEC Support Services

Role Overview
This role sits within the Council's Housing Directorate and will lead the development of NEC Housing as a critical line-of-business application. You will drive service improvements through effective system configuration and agile delivery.

We Are Looking For Someone Who

• Solves problems creatively and collaboratively, using data and insight to design solutions that improve customer outcomes.
• Has a customer-first mindset, ensuring that system improvements reflect the real needs of residents and service users.
• Demonstrates tenacity and resilience, seeing complex projects through from design to delivery.
• Takes ownership of their personal development, staying up to date with system capabilities and best practices.
• Is outcomes-focused, always aiming to deliver measurable improvements in service delivery and user experience.

You will manage technical design workshops with service users and NEC consultants, produce system specifications, and make informed decisions on the best solutions to support service delivery. You'll build and test configurations in a test environment, lead user testing, and implement approved solutions in the live system.

What Are We Looking For

• At least two years' experience in the design, build, and testing of NEC Housing.
• A proactive, self-managing approach to workload and priorities.
• Strong collaboration and communication skills, with the ability to work across teams and with external partners.
• A passion for continuous improvement and delivering transformational change through technology.

Working Arrangements
Full-time, 36 hours per week, permanent contract.

Hybrid working, with monthly in-person meetings at the office or as required.

Each Systems Development Consultant will specialise in a number of modules or service areas to ensure full coverage of the NEC Housing platform.

For further information about this role or for a confidential discussion please email Steph Harrison (Housing Digital Systems Manager) at

Applicants Who Have Previously Applied Need Not Reapply.
To view the Systems Development Consultant role profile, please click here

About Us
Croydon Council's priorities
The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.