Client Implementations Manager

6 days ago

London Area, United Kingdom Inventum Group Full time £55,000 - £110,000 per year

Client Implementations Manager

Financial Services | London | Hybrid (3 days office)

£65,000 + very competitive bonus

A leading Financial Services organisation is seeking a
Client Implementations Manager
to play a key role in delivering client onboarding projects and wider business change initiatives across a busy operations and service-focused division. This is a
non-technical
, operations-driven role requiring strong project management skills within
Financial Services
.

The Role

Reporting to the Head of Client Implementations & Change, you will manage the successful onboarding of clients onto the organisation's dealing and custody services platform. In addition, you will help deliver a range of business change initiatives—from requirements gathering and testing through to go-live and project closure.

A major focus of the role is maintaining strong project governance, ensuring all change is delivered in a controlled and compliant manner. You will work closely with operations, technology, risk, compliance, and external auditors to support a robust control framework and drive continuous improvement.

Key Responsibilities

  • Lead and manage client onboarding and implementation projects end-to-end.
  • Ensure all projects follow the organisation's project management and governance framework.
  • Coordinate requirements, data migration, process changes and sign-off activities.
  • Partner closely with technology teams to ensure requirements are understood, built correctly and tested thoroughly.
  • Deliver clear and consistent project updates to internal and external stakeholders.
  • Manage operational governance and control activities across the business area.
  • Oversee operational resilience initiatives, ensuring alignment with regulatory and industry expectations.
  • Support business change initiatives, including requirements gathering and process improvement.
  • Drive a strong client-centric culture and ensure positive client outcomes.
  • Build and maintain strong relationships across operations, technology, risk and external parties.
  • Identify opportunities to enhance controls, improve processes and strengthen operational resilience.

About You

  • 3–4 years of project management experience
    within Financial Services
    (non-technical).
  • Strong organisational skills with the ability to manage multiple projects simultaneously.
  • Excellent communication skills and confidence engaging senior stakeholders and clients.
  • High attention to detail and a disciplined approach to project governance.
  • Experience working with control frameworks, risk management or compliance is beneficial.
  • PMP / PRINCE2 certification is desirable.

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