Implementation Project Manager

TalentNeuron is the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale. TalentNeuron delivers actionable talent insight for every region of the world covering countries that collectively represent more than 90% of the world's GDP. Through deep investments in machine learning and artificial intelligence, our technology platform ingests and normalizes hundreds of millions of structured and unstructured data points each day, delivering critical talent insights in support of workforce planning, strategic skills analysis, location optimization, DEI tactics, and sourcing strategies for local, regional, and global talent. These insights can be delivered to clients via software as a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors.

Our Core Values

Humanity First:
We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another.

Customers at the Core:
We engage in meaningful and constant dialogue with clients to deeply understand and anticipate their needs, and consistently deliver exceptional value. We operate with integrity and do what's right for our clients, no matter how difficult.

Diverse Minds, One Team:
We are curious and seek different perspectives and find common ground, but we act, succeed, fail, and celebrate as one. We openly collaborate, communicate, debate, and compromise across groups.

Pioneering Innovation:
We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear and inspire a culture where innovation thrives.

Resilient Perseverance:
We think creatively and pragmatically to find solutions, remove barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments, and we find a way to get things done by embracing a "yes we can" attitude.

Client Implementation Project Manager (Hybrid: Support → Ownership)

Role Overview

This is a
hybrid role
designed for someone who thrives in operational rigor and wants to grow into full project ownership. You'll start by providing
administrative and coordination support
—building strong systems, processes, and governance for our SaaS implementation team. Over time, as you upskill on our solution and establish best practices, you'll transition into
end-to-end project management
, owning scope, timelines, and client outcomes.

Detailed Responsibilities & Tasks

Phase 1: Support & Governance (Initial Focus)

Meeting & Communication Management

• Schedule client and internal meetings; prepare agendas and ensure access.
• Publish meeting minutes within 24 hours with clear action items.
• Lead sponsor and working-team status calls in English (German is a plus and French a nice-to-have); issue succinct written updates.

Operational Backbone

• Maintain RAID/action logs, commitments register, dependency maps, and intake triage.
• Track readiness for workshops and training sessions; confirm quality, versioning, and approvals before delivery.
• Monitor and update Salesforce cases tied to implementation and training milestones.
• Maintain SharePoint/Confluence hygiene, versioning, naming standards, and template use.
• Produce weekly roll-ups and client-facing summaries; refresh RAG indicators on a standard cadence.
• Prepare client-facing kickoff decks and status presentations.
• Assist with initial project plan setup and version control.
• Collect and organize client data for requirements documentation.
• Monitor task progress in Jira/Azure Boards and flag delays.
• Support internal resource scheduling and confirm availability for workshops.

Governance & Handoffs

• Document and enforce seamless internal handoffs (Consulting → Integration → Education) with clear owners and due dates.
• Ensure availability during CET client hours; proactively manage and document high-quality handoffs to non-CET teams.

Phase 2: Full Project Ownership (Growth Path)

Project Planning & Kickoff

• Work with Implementation team to define and document project scope, objectives, timelines, and deliverables.
• Attend/co-lead kickoff meetings with clients to align expectations.
• Co-create and maintain detailed project plans, including milestones and dependencies.

Stakeholder Management

• Act as the primary point of contact for the client throughout the implementation engagement.
• Manage communication between internal teams and client stakeholders.
• Escalate issues and risks promptly with clear mitigation strategies and recommendations.

Requirements Gathering

• Collaborate with Technical Consultants and clients to understand business processes and technical requirements.
• Document functional and non-functional requirements for configuration.

Resource & Timeline Management

• Coordinate internal resources for timely delivery.
• Monitor progress against the project plan and adjust as needed.
• Manage scope changes and communicate impact on timelines and costs.

Risk & Issue Management

• Identify potential risks early and develop mitigation plans.
• Track and resolve issues quickly to avoid delays.
• Maintain a risk register and communicate status to stakeholders.

Training & Change Management

• Organize client training sessions and provide onboarding materials.
• Support client teams in adopting new workflows and processes.

System Configuration & Testing

• Ensure configuration aligns with documented requirements.
• Coordinate User Acceptance Testing (UAT) and manage defect resolution.

Go-Live & Post-Implementation Support

• Plan and execute go-live activities, ensuring minimal disruption.
• Transition the client to Customer Success or Support teams for ongoing engagement.

Reporting & Continuous Improvement

• Track KPIs related to implementation success (e.g., timeline adherence, client satisfaction).
• Gather feedback from clients to improve implementation processes.
• Contribute to internal best practices and playbooks.

Why This Role Is Unique

• Clear Growth Path:
  Start with operational and governance excellence, then progress into full project ownership—this isn't a static coordination role; it's a career accelerator.
• Impact Across Workstreams:
  You'll work at the intersection of Consulting, Integration, Data/BI, and Education, ensuring alignment and visibility across complex SaaS implementations.
• Global Client Exposure:
  Lead calls and manage deliverables for enterprise clients in German and English (French preferred), operating in CET hours for maximum client engagement.
• Structured Success Metrics:
  Your performance is measured by tangible outcomes—CSAT/NPS improvement, SLA compliance, and milestone delivery—not vague expectations.
• Tooling & Process Mastery:
  Gain hands-on experience with Jira, Salesforce, SharePoint, Power BI, and governance frameworks that are critical for scaling SaaS delivery.
• Domain Upskilling:
  Exposure to HR tech and Strategic Workforce Planning solutions, plus opportunities to earn certifications (PRINCE2, PMP, Scrum Master).

Qualifications

• Languages:
  Native/fluent English, (German is a plus and French a nice-to-have)
• Experience:
  3–5+ years in project coordination or PM roles within SaaS, consulting, or data/analytics programs.
• Operational Discipline:
  Proven ability to manage trackers, RAID logs, Salesforce cases, RAG/status reporting, and document control.
• Client Presence:
  Confident leading calls and producing clear written updates and escalation options.
• Tools:
  Jira/Azure Boards, Salesforce, Teams, SharePoint/Confluence, Excel (pivots/filters), PowerPoint (status decks), Power BI (status reporting).
• Authorization & Availability:
  EU work authorization; ability to work primarily in CET.

Preferred Skills

• HR tech / Strategic Workforce Planning exposure.
• Certifications: PRINCE2, PMP, or Scrum Master.
• Working knowledge of GDPR compliance for client and HR-related artifacts.

Success Metrics

• Client Experience:
  CSAT/NPS improvement; reduction in escalations attributable to coordination gaps.
• Operational SLAs:
  Minutes ≤ 24h; Salesforce cases updated ≤ 24h; weekly RAG refresh.
• Handoff Quality:
  Zero missed dependencies; repository hygiene ≥ 95%.
• Delivery:
  ≥ 90% on-time milestones across 2–4 concurrent workstreams.
• Communication:
  Status updates delivered within agreed cadence; escalation options documented with recommendations.
• Communication:
  Status updates delivered within agreed cadence; escalation options documented with recommendations.

If you're a Project Manager ready to take on a challenging yet rewarding role, we encourage you to apply. At TalentNeuron, you'll have the opportunity to analyze complex data, uncover actionable insights, and influence strategic decisions. We value analytical thinkers who thrive in collaborative environments and are passionate about driving business outcomes. Join us, leverage your expertise to exceed expectations, and be a key contributor to our success story. Apply now and help shape the future of TalentNeuron with data-driven innovation.