Client Services, VP

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Job Description
Client Services Vice President – Job Description
The
Client Services Vice President
is a senior executive responsible for leading and evolving the Datasite Enterprise client service strategy. This role drives excellence across regional service teams, ensuring consistent, high-impact client experiences while aligning with corporate objectives. The VP partners closely with Sales, Product, Technology, and Executive Leadership across DS Group and DS Enterprise to shape and execute strategic initiatives that enhance customer satisfaction, operational efficiency, and business growth.

This position is accountable for service delivery, talent development, innovation, and continuous improvement across EMEA. The VP serves as a key voice of the customer, influencing product evolution and organisational priorities to ensure Datasite remains the premier partner for M&A professionals.

Key Focus Areas

• Service Strategy & Execution
• Organisational Leadership & Talent Development
• Cross-functional & Executive Collaboration
• Client Advocacy & Relationship Management
• Innovation & Change Leadership
• Operational Excellence & Scalability
• Strategic Influence & Business Impact

Responsibilities

• Strategic Leadership: Define and execute the global client service strategy in alignment with Datasite's business goals. Lead transformation initiatives that elevate service delivery and client satisfaction across markets.
• Executive Collaboration: Partner with senior leaders across Sales, Product, Technology, and Operations to drive integrated solutions that meet evolving client needs and market demands.
• Global Team Leadership: Build, mentor, and scale high-performing service teams across regions. Foster a culture of accountability, innovation, and continuous learning.
• Client Experience Ownership: Ensure consistent, high-quality service delivery that exceeds client expectations. Champion the voice of the customer across the organisation.
• Operational Excellence: Oversee global service operations, ensuring efficiency, scalability, and adherence to SLAs. Implement best practices and performance metrics to drive continuous improvement.
• Innovation & Change Management: Lead initiatives that modernise service capabilities, including automation, AI integration, and digital transformation. Drive adoption of new tools and processes.
• Business Impact: Analyse service performance data to identify trends, risks, and opportunities. Influence strategic decisions that improve client retention, revenue growth, and profitability.
• Global Consistency: Collaborate with regional leaders to ensure alignment and consistency in service standards, policies, and practices worldwide.
• Thought Leadership: Represent Datasite at industry events, client forums, and executive briefings. Share insights and trends to position Datasite as a leader in client service excellence.

Qualifications

• Bachelor's degree required; advanced degree preferred
• 10+ years of progressive leadership experience in client services, preferably in SaaS or M&A technology
• Proven success in leading teams and driving strategic initiatives
• Exceptional executive presence and communication skills
• Strong analytical and decision-making capabilities
• Demonstrated ability to influence cross-functional stakeholders and lead through change
• Deep understanding of client lifecycle management, service operations, and customer success metrics
• Experience with digital transformation and service innovation
• Track record of delivering measurable business outcomes through client service excellence
• Familiarity with regulatory requirements and compliance frameworks relevant to financial technology and client data management
• Experience with customer success platforms, CRM systems, and data analytics tools to drive insights and performance

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.