Patient Navigator

Join Our Team at PHL Group as a Patient Navigator

Location: Lymington Urgent Treatment Centre

Hourly Rate: £12.27 (Monday – Thursday)

Evening Rate: £14.72 (after 18:00)

Weekend Rate: £17.18

Hours: 24.5 hours per week (on a 4-week rolling rota, including weekends and bank holidays)

Shifts:

• Early Shift: 7:45 AM – 3:15 PM
• Late Shift: 2:30 PM – 10:00 PM

About Us:

Partnering Health Group (PHL) is a leading provider of integrated urgent healthcare services. We are committed to delivering exceptional care to our patients, and we're looking for a compassionate and dedicated Patient Navigator to join our team at the Lymington Urgent Treatment Centre.

Your Role:

As a Patient Navigator, you will be the first point of contact for our patients, playing a crucial role in ensuring they receive the highest standard of care. Your responsibilities will include:

• Welcoming and registering patients upon arrival.
• Managing patient appointments efficiently.
• Answering telephone inquiries promptly and professionally, while maintaining confidentiality.
• Keeping the reception area tidy and ensuring all areas are safe.
• Managing stationery stocks and other administrative tasks as needed.

What We're Looking For:

We need someone who is reliable, friendly, and flexible, with a genuine passion for helping others. The ideal candidate will have:

• Relevant experience in reception, customer service, or administration.
• Confidence, multitasking skills, and the ability to work independently without supervision.
• Sensitivity and empathy when dealing with people from different backgrounds.
• Excellent communication skills and the ability to convey information with empathy.
• Proficiency in Microsoft Office or other databases.
• Experience with Adastra and EMIS is desirable but not essential.

Why Join PHL Group?

At PHL Group, we are committed to supporting our employees' career growth within the dynamic and fast-paced private healthcare industry. We pride ourselves on being one of the fastest-growing and most trusted healthcare organisations. Our commitment to our values has been recognised by the Ministry of Defence, awarding us a bronze recognition for our work with service leavers and the Armed Forces Corporate Covenant.

Apply Now

This vacancy will remain open until filled, with interviews taking place throughout the period. We encourage you to apply early to avoid disappointment.

Job Types: Part-time, Permanent

Pay: £12.27-£17.18 per hour

Experience:

• Reception: 1 year (required)

Work Location: In person