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Service Desk Analyst L1

2 weeks ago


Aberdeen, Aberdeen City, United Kingdom Natobotics Full time £18,000 - £30,000 per year

Role:
Service Desk Analyst

Experience:
3 years

Work mode:
Onsite

Location:
Aberdeen

*Primary Skills
Staffing Remarks*
Graduate with minimum 3+ years of experience in Service Desk

Good knowledge on O365 products

Monitor the Incident Management queue, assigning/reassigning and following up of tickets as per standard procedure

Experience in executing the service requests raised in the ticketing tool as per the SOPs provided to the team

*Primary Skills
Staffing Remarks*
Graduate with minimum 3+ years of experience in Service Desk

Good knowledge on O365 products

Monitor the Incident Management queue, assigning/reassigning and following up of tickets as per standard procedure

Experience in executing the service requests raised in the ticketing tool as per the SOPs provided to the team