Service Desk Engineer

7 days ago

Aberdeen, Aberdeen City, United Kingdom TYCOM LIMITED Full time £40,000 - £70,000 per year

Ready to take the next step in your IT career?

Tycom Limited is a long-established Aberdeen-based Managed Service Provider, trusted by businesses across Scotland for more than 45 years. As a Microsoft Partner and Cyber Essentials PLUS Certification Body, we deliver secure, modern IT solutions that keep our clients connected, protected, and productive.

We're looking for a Service Desk Engineer who's ready to step up and advance their IT career — someone with strong Microsoft 365, Server, and endpoint Windows support skills who enjoys solving problems, helping users, and delivering an excellent support experience. You'll join a team supporting a wide range of Scottish businesses using Microsoft technologies.

What You'll Do


• Provide responsive technical support via phone, remote tools, and client site visits.


• Troubleshoot and resolve issues with Microsoft 365, SharePoint Online, Teams, Exchange Online, and Windows 11 endpoints.


• Manage users, groups, and permissions in Microsoft Entra ID and the Microsoft 365 Admin Centre.


• Support and configure MDM and RMM platforms for endpoint and device management.


• Perform Microsoft Server administration and troubleshooting, including user management, file shares, permissions, updates, and system performance.


• Diagnose and resolve issues relating to endpoint configuration, updates, security policies, and device connectivity.


• Work confidently with virtual servers, networking, and firewall configurations as part of client environments.


• Assist with user onboarding, email security, and documentation of client systems.


• Escalate complex issues when required and contribute to continual service improvements.

What You'll Bring


• Proven experience in an IT support or Managed Service Provider environment.


• Excellent working knowledge of Microsoft 365, Teams, SharePoint, Exchange Online, OneDrive, and Windows 11.


• Strong skills in endpoint Windows support, user administration, policies and troubleshooting.


• Experience managing endpoints using MDM and RMM platforms.


• Solid understanding of Microsoft Server administration, virtualisation, networking, and firewall principles.


• Confident communicator with excellent telephone and written communication skills, able to explain technical issues clearly and professionally.


• A proactive, organised approach to managing tickets and meeting SLAs.


• A full UK driving licence and the unrestricted right to work in the UK (essential).

The role involves ongoing professional development through self-paced Microsoft learning, with support to gain and maintain relevant Microsoft certifications.

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