IT Support Analyst

2 weeks ago

Aberdeen, Aberdeen City, United Kingdom Tendeka Full time £30,000 - £60,000 per year


1. JOB IDENTIFICATION

Job Title: IT Support Analyst
Location: Aberdeen

2. JOB PURPOSE

The IT Support Analyst plays a key role in assisting end-users with technical issues, maintaining system functionality, and ensuring the smooth operation of IT services within the organisation. This position is ideal for candidates with a passion for technology, excellent problem-solving abilities, and strong communication skills.

3. REPORTING RELATIONSHIPS

Directly reports to: Senior Services & Access Manager

4. FINANCIAL RESPONSIBILITIES

Individual project budgets to be managed in accordance with TAQA Well Completions procedures and appropriate approvals as per company's Manual of Authority. 

5. KEY ACTIVITIES

- Provide first-line technical support to employees via phone, email, and in-person requests.
- Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and mobile devices.
- Log, track, and document support requests and incidents using the organisation's ticketing system.
- Assist with the setup, configuration, and deployment of new computers and equipment.
- Perform routine maintenance tasks such as software updates, virus scans, and backups.
- Support user account management, password resets, and access permissions under supervision.
- Collaborate with senior IT staff on larger projects and escalate complex issues as needed.
- Maintain inventory of IT equipment and supplies.
- Contribute to the creation and updating of user guides and documentation.

6. INDIVIDUAL QHSE RESPONSIBILITIES

- To demonstrate commitment to the quality of service, including quality of records produced, aiming at meeting and exceeding customer expectations. 
- To demonstrate personal commitment to protection of Health, Safety and the Environment;
- To follow company QHSE Policy, relevant operational procedures, HSE procedures and risk assessments.
- To communicate and report on any perceived non-conformances or faults in the service provided or in the company's Quality or HSE Management Systems.

7. QUALIFICATIONS  

- Associate's or Bachelor's degree in Computer Science, Information Technology, or related field (or relevant experience).

8. EXPERIENCE / SKILLS / KNOWLEDGE

- Experience with help desk or ticketing systems.
- Knowledge of networking fundamentals (TCP/IP, Wi-Fi, LAN).
- Basic troubleshooting of printers, scanners, and other peripherals.
- Exposure to remote desktop support tools.
- Basic understanding of Windows and Mac operating systems.
- Familiarity with Microsoft Office Suite and common business applications.

9. PERSONAL QUALITIES 

- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work well in a team and independently.
- Customer-focused attitude and willingness to learn.

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