Customer Success Analyst

6 days ago

London, Greater London, United Kingdom Jobs via eFinancialCareers Full time

Customer Service Analyst (6-month Fixed-Term Contract)

Company overview:

A leading international law firm that values collaboration, diversity, and innovation. The organisation is dedicated to fostering a supportive, inclusive, and high-performing environment, offering global exposure and a commitment to career development.

Role overview:

As a Customer Service Analyst, you will be the main point of contact for clients using the company's cutting-edge legal platform. Your responsibilities will include:

  • Engaging regularly with customers to understand and respond to their needs.
  • Acting as the bridge between customers and internal teams, sharing feedback and suggestions.
  • Ensuring customer satisfaction and helping clients make the most of the software.
  • Providing training and support on new features or upgrades.
  • Supporting the Support Desk by resolving queries and escalating issues as needed.
  • Contributing to team strategies with data-driven insights and recommendations.
  • Assisting with the development of product metrics and customer success tools.
  • Creating reports and feedback to help shape business strategy and product development.

Key skills required:

  • Strong interpersonal and communication skills
  • Organised and results-driven approach
  • Proactive with strong problem-solving abilities
  • Analytical mindset and attention to detail
  • Comfortable presenting to senior stakeholders
  • Experience in customer success or account management
  • Proficient in MS Office and CRM software
  • Familiarity with technology solutions to improve processes
  • Adaptable, with an entrepreneurial mindset
  • Enjoys working in fast-paced, high-performance teams

Benefits:

  • Opportunity to work for a respected international firm with a global outlook
  • Involvement in strategic and innovative projects
  • Supportive, inclusive, and diverse culture
  • Flexible hybrid or remote working options
  • Comprehensive training and career development programs
  • Focus on health and wellbeing, with access to expert advice
  • Encouragement of open communication and a speak-up culture
  • Commitment to equal opportunities and merit-based advancement

Next Steps:

If you are ready to join a vibrant and inclusive team, apply today to take the next step in your career. We look forward to hearing from you

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