Customer Success Analyst

3 days ago

London, Greater London, United Kingdom AQMetrics Full time £45,000 - £85,000 per year

The Role 

Are you looking for a new challenge to grow an exciting SaaS company as a French Speaking Customer Success Analyst based in Ireland, France, Luxembourg or the UK  . Then continue reading

Who We Are:

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

What We Value:People First

Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.

Customer Delight

We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.

Integrity

We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.

Innovation

We value ideas and encourage innovation every day.

Why we need you:

AQMetrics is looking for an experienced Analyst to join our Regulatory Reporting team in supporting our customers with global reporting obligations.

In addition to providing excellence in Regulatory Reporting filings, you will help guide the design, development and support of next generation features on our core product.

This is an opportunity for a Funds and Regulatory Reporting expert, with knowledge of existing and emerging regulations,  to join a high-growth firm, changing the way investment managers stay compliant with global regulations.

What you will do:
  • Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPO-PQR, MiFID II and 13F
  • Assisting in the development of documentation, specifications and enhancements for the AQMetrics regulatory platform
  • Onboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product training
  • Mapping of customer data sources to the AQMetrics data interface
  • Monitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge base
  • Ensuring an efficient, streamlined, high quality filing process for AQMetrics customers
  • Providing exceptional service to our customers by responding to queries in a professional manner
  • Working closely with our product engineering team to provide customer feedback on the AQMetrics solution to ensure our product continues to be enhanced

Requirements

  • Fluency in written and spoken French is essential 
  • Degree in Business/accounting or related discipline
  • Minimum 3 years' experience working in the Funds industry
  • Procedural and technical knowledge of the Fund accounting industry
  • Technical knowledge of Fund accounting, across multiple asset classes (equities, fixed income, FX, credit)
  • Understanding of OTC derivatives and/or listed derivatives
  • Experience with regulatory risk and compliance software including data mapping, workflows, configuration, rule testing and reporting
  • Ability to prioritise, multitask and work effectively within a team in a deadline-driven environment
  • Strong interpersonal skills and ability to effectively communicate and build relationships both internally and externally
  • A proactive and inquisitive approach toward new challenges and problem-solving

Benefits

  • Opportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journey
  • People-centric culture
  • Competitive salary 
  • Excellent annual leave
  • Upskilling opportunities
  • Health Insurance 
  • Pension scheme
  • Flexible working
  • Bike to work scheme
  • Active social club with events throughout the year

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