Customer Service Administrator

7 days ago

Leicester LE, United Kingdom tuck. Full time £20,000 - £25,000 per year

About tuck.

tuck. is an AI-powered savings and earnings companion built to help people stretch their money further. We partner with retailers, travel providers, and services to help our members save on the things that matter most.

Our mission is to make financial well-being accessible, fun, and rewarding for everyone.

We're a fast-growing startup backed by top investors, and we're looking for a motivated and highly organised Customer Support & Admin professional to work directly with the founders and support our fast-paced operations.

The Role

You'll be at the heart of tuck.'s day-to-day operations, providing top-notch support to our customers while also assisting the founders with key administrative tasks. This is a unique opportunity to work closely with leadership in a dynamic startup environment.

Key Responsibilities

Customer Support

  • Respond to customer queries via email, live chat, and phone in a timely and empathetic manner.
  • Troubleshoot issues, escalate technical problems, and ensure a seamless customer experience.
  • Maintain and update a knowledge base/FAQ for common customer queries.
  • Provide proactive support to improve customer satisfaction and retention.

Founder Support & Admin

  • Work directly with the founders on daily tasks, including diary management, scheduling meetings, and keeping detailed notes.
  • Handle calls, emails, and coordination with vendors, suppliers, and partner brands.
  • Support operational projects, including reporting, data entry, and process improvements.
  • Assist with marketing campaigns, promotions, and other ad-hoc initiatives.

About You

  • Proven experience in customer support, customer experience, or operations.
  • Strong organisational skills with the ability to manage multiple priorities and deadlines.
  • Comfortable working closely with founders and adapting to a fast-changing startup environment.
  • Excellent written and verbal communication skills.
  • Experience liaising with vendors, suppliers, or partner brands is a plus.
  • Proactive, solution-oriented, and attentive to detail.
  • Passionate about financial well-being and helping customers save money.

What We Offer

  • Opportunity to work directly with the founders and gain exposure to all areas of a fast-scaling fintech startup.
  • Flexible hybrid working options.
  • Free access to tuck.'s savings and travel perks.
  • A mission-driven culture where your work has a direct impact.

Job Types: Full-time, Part-time

Pay: £20,000.00-£25,000.00 per year

Benefits:

  • Casual dress
  • Flexitime

Experience:

  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Location:

  • Leicester LE1 (preferred)

Work Location: In person

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