Customer Service Administrator

20 hours ago

Leicester, United Kingdom Get Laid Beds Full time

**Customer Service Administrator**

**Salary £23,000 + 28 days holiday, loyalty bonuses take salary up to £26,000**

**Hours: 9am - 5pm Monday to Friday, rotational Saturdays 10am - 4pm (about 1 in 4)**

Join the Bed Revolution Customer Service Administrator Wanted at Get Laid Beds

Are you tired of the same old job opportunities? Well, rest easy because Get Laid Beds is on the lookout for a Customer Service Administrator extraordinaire to join our growing team in Glen Parva If you've got a knack for turning frowns upside down and possess the ability to navigate customer service waters with grace, then we want to hear from you

**Duties & Responsibilities**:

- Answering inbound sales and enquiries: Be the hero that rescues lost bed souls and guides them to comfort heaven.
- Dealing with third-party and internal courier services: Navigate through the logístical jungle like a bed ninja.
- Liaising with our Workshop & Dispatch teams: Coordinating to ensure beds fly out the door smoothly.

**Skills and Experience**:

- Experience in customer service is desired: Previous experience calming storms in the customer seas will be highly appreciated.
- Positive, calm, and polite manner: Channel your inner zen master even when faced with the wildest customer dreams.
- Ability to learn as you go and adapt to changes: We're a bed company, not a museum. Flexibility is key
- A driver would be useful because of the bank holiday buses

**Additional Information & Benefits**:

- 35h week permanent position: Because we believe in the power of beauty sleep.
- 9am - 5pm with 1 hour lunch: Fuel up for your daily adventures
- We rotate working on a Saturday (about every 4th Saturday) where hours are 10am - 4pm. If you work a Saturday we offer a day off during the week.
- Incremental annual bonus after 2, 3 and 4 years of service - £1000 each year so in 4 years you could be earning £26k
- We work on Bank Holidays (except Christmas Day and Boxing Day): You’ll get to use your 28 days holiday whenever you like Bank Holiday hours are 10am - 4pm.
- Free on-site parking, free tea and coffee
- Statutory pension.
- Generous product discounts
- Table tennis - just for fun
- Full equipped kitchen at your disposal all your culinary needs

Employing circa 90 people, across the company, our customer service team is a cosy bunch of just 10. You won’t be just a number here, you’ll be part of the heartbeat of the business, and an important and valued member of the team. Here, we work together to get things done to make sure our customers are happy - you’ll be working closely with our transport, production, finance, and marketing teams and will be intrinsic to our success.

**What happens when you apply**:
DreamJob #GetLaidBeds #BedRevolution

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person

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