Internal Sales Executive

Part of Bunzl plc, a FTSE 100 company, Bunzl Rafferty Guest Amenities is known as Ireland's leading supplier of hospitality products, our dedicated team of experts are passionate about enhancing the 'guest experience' by offering customers the best service, choice, quality, and value.

At Bunzl Rafferty, we pride ourselves in offering our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

The Internal Sales Executive role will be a key part of the Sales team to grow and develop sales for a given customer portfolio through planned campaigns / gap analysis and to develop new business outside of the hospitality sector.

Key Responsibilities

Account Management

• To profitably increase business levels of all designated existing customers through proactive account management.

• Inbound/Outbound calls to nominated existing customer base.

• Cold Calling to potential customers in various sectors such as Hotels, Guesthouses, Guest Accommodation, Bed & Breakfast, Campus accommodation, Bunk Houses, Hostels, Private Hospitals across UK & Ireland.

• On-boarding of customers to online ordering platform.

• Collaborate with internal/external teams / shared service as appropriate.

• Operate as the main point of contact for assigned customers, develop & maintain long term relationships.

• Process all sales orders, quotations, and uplifts/credit notes, always ensuring correct pricing.

• To achieve individual targets and work towards team targets.

• Prepare and deliver sales proposals and quotes to clients in a timely manner.

• Track sales activities and performance metrics using Salesforce.

• Provide feedback on market trends, customer preferences, and competitor activities.

• Conduct product presentation and demonstrations to potential clients, highlighting the benefits an features of our products.

• Assist with resolving customer inquiries and issues related to products and services.

• Attend industry event and trade shows as needed to promote products and services.

• Embrace AI technology such as Copilot to aid and assist with various tasks.

Customer Service

• Deal with customers and potential customers via telephone, email or in person if required.

• Receive customer complaints and investigate nature of complaint.

• Solve customer queries relating to orders pending and despatched.

• Deal with all customer issues / queries / requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.

• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.

Customer Focus

Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements.

Initiative

Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assists others. Self-reliant.

Planning and Organisation

Adapts to changes and uses resources effectively. Together with line manager, sets objectives, establishes priorities, and develops plans. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriate before commences new projects or working methods.

Technical Skills

Computer Literate, numerate, good telephone manner

Experience

• At least two years of previous experience is required in generating sales and providing solutions based on customer needs. Preferably within the FMCG sector.

• Good listening skills with the ability to show empathy with customers to gain trust and establish rapport.

• Self-motivated and persistent with the drive to succeed.

• Exceptional communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels

• Proven ability in problem-solving and negotiation

• CRM experience

Benefits

We also provide a thorough induction programme, buddy system and comprehensive on the job training in order to give you the best possible opportunity to succeed.

On top of this, we offer a competitive salary and unrivalled benefits package including.

• 29 days holiday (increasing to 34 days with service)

• Opportunity to purchase additional holidays

• Healthcare cash plan

• Life assurance

• Company pension

• Employee assistance programme

• Employee retail discounts

• Sharesave plan

• Long service awards

• Enhanced maternity / paternity pay

• Childcare vouchers

• Cycle To Work Scheme

• Sales commission