Sales Coordinator

Part of Bunzl plc, a FTSE 100 company, **Bunzl Rafferty** is known as Ireland’s leading supplier of hospitality products, our dedicated team of experts are passionate about enhancing the ‘guest experience’ by offering customers the best service, choice, quality, and value.

At Bunzl, we pride ourselves in offering our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

This is an exciting role aimed at profitably increasing business levels of all designated existing customers through proactive account management.

The Sales Coordinator will be a key part of the Sales and Customer Service team and will be responsible for carrying out all aspects of sales order processing, providing support to the field sales team and dealing directly with customers.

The role is full time/permanent, 9.00am - 5.00pm Monday to Friday

**Sales Support**
- To input all data relating to orders, quotations and uplifts/credit notes ensuring correct pricing at all times.
- Answer incoming calls, ascertaining nature of call, action as necessary
- Outbound calls to existing customer base
- To provide support to field sales

**Customer service**
- Supply information about our products
- Monitor customer sales and consumption of personalized products
- Receive customer complaints and investigate nature of complaint
- Pass on information from customer/field sales to enable accurate pricing
- Solve customer queries relating to orders pending and dispatched
- Assist customers who arrive at the branch to collect deliveries
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved

**Required Education, Skills and Qualifications**
- Strong prioritisation and time management ability with a focus on attention to detail.
- Excellent verbal and written communication skills, with the ability to establish and maintain strong working relationships with your team.
- Self-motivated and persistent with the drive to succeed.
- Computer literate / numerate
- Previous Customer Service experience with the ability to work to deadlines accurately and efficiently in a demanding environment is essential

**Desirable**
- FMCG industry experience

**Benefits**

We also provide a thorough induction programme, buddy system and comprehensive on the job training in order to give you the best possible opportunity to succeed.

On top of this, we offer a competitive salary and unrivalled benefits package including;
- 29 days holiday (increasing to 34 days with service)
- Opportunity to purchase additional holidays
- Healthcare cash plan
- Life assurance
- Company pension
- Employee assistance programme
- Employee retail discounts
- Sharesave plan
- Long service awards
- Enhanced maternity / paternity pay
- Cycle To Work Scheme

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee stock purchase plan
- Life insurance
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- How many years of customer service experience do you have?

Work Location: Hybrid remote in Armagh