Sales Coordinator

Part of Bunzl plc, a FTSE 100 company, Bunzl Rafferty Guest Amenities is known as Ireland's leading supplier of hospitality products, our dedicated team of experts are passionate about enhancing the 'guest experience' by offering customers the best service, choice, quality, and value.

At Bunzl, we pride ourselves in offering our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

The Sales Co-ordinator is an exciting role aimed at profitably increasing business levels of all designated existing customers through proactive account management.

The Sales Co-ordinator will be a key part of the Sales and Customer Service team and will be responsible for carrying out all aspects of sales order processing, providing support to the field sales team and dealing directly with customers.

The role is full time/permanent, 9.00am - 5.00pm Monday to Friday

Job Duties and Responsibilities:

Sales Support

• To input all data relating to orders, quotations and uplifts/credit notes ensuring correct pricing at all times.
• Answer incoming calls, ascertaining nature of call, action as necessary
• Outbound calls to existing customer base
• To provide support to field sales

Customer Service

• Deal directly with customers and potential customers via telephone, email and in person as required
• Supply information about our products
• Monitor customer sales and consumption of personalized products
• Receive customer complaints and investigate nature of complaint
• Pass on information from customer/field sales to enable accurate pricing
• Solve customer queries relating to orders pending and dispatched
• Assist customers who arrive at the branch to collect deliveries
• Accurately set up customers and orders on system, completing call logs and reports
• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required
• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved

General

• To utilise ERP and CRM systems in line with procedure
• General office duties and administrative tasks
• To assist the management with additional tasks as directed

Key Skills and Qualifications

• Computer literate/numerate
• Previous Customer Service experience with the ability to work to deadlines accurately and efficiently in a demanding environment is essential.
• Strong prioritisation and time management ability with a focus on attention to detail
• Excellent verbal and written communication skills, with the ability to establish and maintain strong working relationships with your team.
• Self-motivated and persistent with the drive to succeed.

Desirable

• FMCG industry experience

Benefits

We also provide a thorough induction programme, buddy system and comprehensive on the job training in order to give you the best possible opportunity to succeed.

On top of this, we offer a competitive salary and unrivalled benefits package including;

• 29 days holiday (increasing to 34 days with service)
• Opportunity to purchase additional holidays
• Healthcare cash plan
• Life assurance
• Company pension
• Employee assistance programme
• Employee retail discounts
• Sharesave plan
• Long service awards
• Enhanced maternity / paternity pay
• Cycle To Work Scheme
• Sales commission

Job Types: Full-time, Permanent

Pay: £25,126.41-£28,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Sick pay
• Store discount

Work Location: Hybrid remote in Armagh BT61 8DL