Practice Manager

Job Summary:

The Practice Manager oversees the daily operations, administration, and performance of the practice to ensure high-quality service delivery, operational efficiency, and financial sustainability. This role involves managing staff, optimising processes, maintaining compliance with regulations and supporting strategic growth initiatives.

Key Responsibilities:

Operations Management:

• Oversee day-to-day operations of the practice to ensure smooth and efficient workflow.
• Develop and implement policies, procedures, and best practices to improve operational performance.
• Manage scheduling, patient flow and service delivery standards.

Financial Management:

• Prepare and monitor budgets, financial reports, and forecasts.
• Manage billing, collections, and accounts payable/receivable.
• Identify opportunities to improve financial performance and control costs.

Human Resources & Leadership:

• Recruit, train, supervise, and evaluate staff performance.
• Foster a positive, team-oriented workplace culture.
• Manage staff schedules, leave requests, and performance reviews.

Compliance & Quality Assurance:

• Ensure compliance with all legal, ethical, and professional standards.
• Maintain accurate records, licenses, and certifications.
• Implement quality improvement programs and monitor outcomes.

Patient Relations:

• Maintain high standards of patient service and satisfaction.
• Address and resolve complaints or issues promptly and professionally.
• Support initiatives to enhance patient experience.

Strategic & Administrative Support:

• Work closely with senior leadership to plan and execute business goals.
• Analyse performance data and recommend process improvements.
• Manage vendors, contracts, and external partnerships.

Person Specifications

Qualifications:

Essential:

• Degree or equivalent qualification in business administration, management, healthcare management, or a related field.
• Evidence of continuous professional development (CPD).

Desirable:

• Management or leadership qualification (e.g., ILM, CMI, MBA).
• Experience or qualification in HR, finance, or project management.
• Knowledge of relevant healthcare systems or practice software (e.g., EMIS).

Experience

Essential:

• Proven experience in a management or supervisory role.
• Experience in managing budgets, financial planning, and resource allocation.
• Experience in staff management, including recruitment, appraisals, and performance management.
• Experience in service delivery, operations, or administration in a busy office or clinical environment.

Desirable:

• Previous experience in a healthcare.
• Experience of working with regulatory frameworks (QAIF, NHS).
• Experience in implementing change or quality improvement initiatives.

Knowledge and Skills

Essential:

• Excellent organisational and leadership skills.
• Strong financial and business acumen.
• High level of IT literacy (Microsoft Office, databases, and management systems).
• Ability to analyse data and produce reports for decision-making.
• Knowledge of HR processes and employment legislation.
• Strong communication and interpersonal skills — able to liaise confidently with clinicians, patients, and external partners.

Desirable:

• Understanding of healthcare funding and contract management.
• Knowledge of quality assurance systems and audits.

Personal Attributes

• Professional, approachable, and confident manner.
• Ability to work under pressure and manage competing priorities.
• Problem-solving and decision-making ability.
• Commitment to confidentiality, equality, and patient care.
• Positive attitude towards change and innovation.
• Team-oriented with a proactive and supportive approach.

Other Requirements

• Right to work in United Kingdom.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Experience:

• Medical Practice Management: 1 year (required)

Work authorisation:

• United Kingdom (required)
• Work Location: In person