Patient Scheduling Coordinator

2 weeks ago

London, Greater London, United Kingdom Alternate Solutions Health Network Full time £25,000 - £40,000 per year

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY

Schedule:
8-5 Monday through Friday with some on call responsibility 

HOW YOU'LL MAKE A DIFFERENCE:
At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won't find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. 

As a Patient Scheduling Coordinator, the work you do every day makes a difference in the lives of our patients by assisting the field staff provide exceptional care by scheduling visits according to protocol.  All patients' and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.

WHAT WE OFFER:
We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

HOW YOU'LL WORK:
You'll Coordinates day-to-day schedules for field staff and respond promptly and courteously to all patients' inquiries or problems. 

MAJOR AREAS OF RESPONSIBILITY: 

  • Customer Service: Responds promptly and courteously to all patients' inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints.

  • Operations: Manage daily workflow in company database and process daily and weekly reports.  

  • Policies: Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits.

  • Collaboration: Match patients with a field staff member by determining best match in clinical skill sets and personality.

  • Compliance: Address missed, declined, unverified, and reassigned visits with field staff

  • Teamwork: Support co-workers and participate in on-call requirements.

HARD & SOFT SKILLS:

  • Compassionate communicator with a positive attitude.

  • Patience is a virtue when working with patients, families, physicians, and coworkers.

  • Attention to detail is critical, as is being observant and following directions.

  • Problem solving and create solutions to drive to a course of action.

REQUIREMENTS

  • High-School graduate or equivalent.  Associates Degree preferred.  

  • At least one year of experience in the Health Care industry and experience in home care is desirable. Capable of all physical demands.

We'll help you put your passion for patient care to work.  Apply today

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

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