Inbound Patient Support Coordinator

5 days ago

London, Greater London, United Kingdom Releaf Full time £25,000 - £40,000 per year

Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK,  we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service. 

Job Description

The Patient Support Coordinator is the first point of contact for our patients and will be primarily focused on managing inbound calls. This role is central to ensuring a smooth and efficient patient experience, providing empathetic support, and helping patients navigate their care journey.

Responsibilities:

  • Inbound Call Handling: Take the lead on answering inbound patient calls, resolving queries in a timely and professional manner.
  • Appointment Management: Schedule and confirm appointments, coordinating with healthcare professionals to maintain efficient schedules.
  • Patient Communication: Respond to emails and live chat as needed, ensuring consistency across all communication channels.
  • Record Keeping: Maintain accurate and up-to-date patient records in line with healthcare regulations and confidentiality standards.
  • Billing and Payment Support: Assist patients with subscription queries and prescription payments.
  • Clinical Support: Provide administrative assistance to doctors, nurses, and healthcare staff to ensure smooth operations between the clinic and pharmacy.
  • Patient Experience: Deliver an empathetic and patient-first service, resolving concerns effectively to enhance satisfaction and trust.

Requirements:

  • Proven experience in a healthcare or patient-facing role.
  • Strong telephone communication skills with a calm and professional manner.
  • Excellent interpersonal skills with an empathetic, patient-focused approach.
  • Strong organisational and time-management abilities.
  • Ability to handle sensitive and confidential information appropriately.
  • Confident using IT systems and multiple software platforms.

Personal Attributes:

  • Approachable and compassionate.
  • Ability to thrive under pressure and adapt to changing priorities.
  • Collaborative team player with a proactive attitude.
  • Detail-oriented and committed to maintaining high-quality standards.

Application Process:
We welcome applications from professionals passionate about patient care and delivering excellent service. Shortlisted candidates will be required to complete a typing test. Releaf offers a dynamic and supportive work environment with opportunities for personal and professional growth.

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