Patient Visit Coordinator

Are you looking for an exciting and fulfilling new position? Join our dynamic team, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference. Be part of a mission-driven organisation dedicated to advancing clinical research and transforming lives.

Role Objectives: 

The WEP Patient Visit Coordinator plays a pivotal role in supporting decentralised clinical trials by ensuring seamless coordination of in-home patient visits. By working closely with project management teams, patients, home healthcare providers, and other stakeholders, this role enhances the patient experience and ensures the success of clinical trials. As a Patient Visit Coordinator, you'll ensure the integrity and quality of the clinical trial is maintained and conducted in accordance with federal, state, and local regulations, GCP (Good Clinical Practice) guidelines, and sponsor protocols.

• Team Player
• Adaptable
• Detail Oriented
• Problem Solver

• Schedule and coordinate in-home patient visits for trial participants with mobile research nurses and other home health care providers, ensuring adherence to the clinical trial's timeline and protocol requirements.
• Serve as the primary point of contact for patients, caregivers and nurses regarding visit scheduling, trial procedures, and troubleshooting issues related to in-home patient visits.
• Collaborate with home healthcare providers to ensure timely and accurate delivery of services, including collecting patient data, administering assessments, and conducting clinical trial procedures.
• Ensure that home healthcare nurses are trained and updated on clinical trial protocols and visit requirements.
• Quality check documentation from Home Healthcare nurses to ensure accurate and timely documentation of patient visits, clinical data, and visit outcomes on the project-specific source.
• Address and resolve any challenges related to patient visits, including logistical issues, non-compliance, or patient concerns, while maintaining a high standard of care.
• Report any adverse events, protocol deviations, or safety concerns during home healthcare visits to the project management team.
• Ensure that all activities comply with applicable regulatory standards, including GCP (Good Clinical Practice), HIPAA, and other industry regulations.
• Provide regular updates and reports to the project management team, including visit completion status, any delays, and key observations regarding patient engagement or challenges that may arise.

• Bachelor's degree in a healthcare-related field (e.g., Nursing, Life Sciences, Healthcare Administration) or equivalent experience.
• 2-4 years of experience in clinical research, decentralised clinical trials or home healthcare, or equivalent combination of education, experience and expertise.
• Experience working with healthcare providers, patients, and/or clinical trial teams.
• Familiarity with clinical trial documentation and data management systems (EDC, CTMS, etc.).
• Strong organisational and time-management skills, with the ability to coordinate multiple visits and tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and clinical teams.
• Knowledge of clinical trial operations, regulations (GCP, ICH), and the ethical considerations related to human research.
• Proficiency with MS Office Suite and clinical trial management systems.
• Ability to work independently and problem-solve in a fast-paced, dynamic environment.
• Certification in Clinical Research (e.g., CCRP, CCRC) is a plus.

What We Offer:

Private healthcare insurance

Long-term illness Cover

Death in service cover

Salary sacrifice pension

Annual leave

Paid maternity & paternity leave

Volunteer day

What sets us apart:

WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to more than 120 countries worldwide, addressing unmet patient needs.

We're Committed to Our Team:

WEP has many initiatives to encourage wellness, growth, development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events and all that we do to support our employees.

We're Committed to DEI:

At WEP Clinical, acceptance, recognition, and engagement are the core values of our DEI. We are committed to providing employees with opportunities for personal and professional growth and success, embracing the unique identities of every individual.

Our services include:

Access Programs

Clinical Trial Services

Patient Site Solutions

Clinical Trial Supply

Market Access and Commercialisation

WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment.

WEP Clinical is an equal-opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual's race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.