Technical Field Engineer

3 days ago

ML NJ Bellshill North Lanarkshire United Kingdom Kick ICT Group Full time

Location: Bellshill (On-site)
Type: Permanent | Full-time (35 hours/week)
Salary: Up to £26K (depending on experience) + Company Vehicle

Are you a hands-on problem solver who thrives on variety and customer interaction? At Kick ICT, we're looking for a Technical Field Engineer to deliver exceptional on-site support across a wide range of IT environments. This is your chance to join one of the UK's fastest-growing IT service providers and develop your technical expertise in a dynamic, customer-facing role.

What You'll Be Doing

  • Attend customer sites to diagnose and resolve hardware, software, and networking issues

  • Carry out installations, upgrades, and repairs for PCs, laptops, printers, and network equipment

  • Configure and maintain routers, switches, firewalls, and Wi-Fi access points

  • Work closely with the Service Desk to ensure quick and effective incident resolution

  • Maintain accurate documentation of site visits and resolutions

  • Assist with workshop-based repairs and equipment preparation when needed

  • Identify recurring issues and recommend preventive measures

What We're Looking For

Essential:

  • Previous experience in technical support or field engineering

  • Strong troubleshooting skills across Windows desktop and server environments

  • Experience configuring and supporting network switches, firewalls, and Wi-Fi

  • Excellent customer service and communication skills

  • Full UK driving licence and willingness to travel across Scotland

  • Ability to work independently and manage time effectively

Desirable (not essential):

  • IT certifications (CompTIA A+, Network+, Microsoft MCP/MCSA)

  • Experience with Fortigate Firewalls and Unifi Wireless

  • Knowledge of virtualisation technologies (VMware, Hyper-V)

  • Previous experience in a Managed Service Provider (MSP) environment

Why Kick ICT?

We're proud to be one of the few UK Microsoft Partners to hold all six Solutions Partner designations. At Kick, our culture is built on collaboration, innovation, and respect, and we invest in our people as much as our technology.

Perks & Benefits

  • 30 days holiday (plus birthday off)

  • Private healthcare with 24/7 Digital GP

  • EV car scheme & cycle to work

  • Enhanced family leave & childcare discounts

  • Retail discounts & cashback card

  • Wellbeing support & discounted gym access

  • Social events & volunteering opportunities

  • £500 Excellence Award eligibility

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