Technical Field Engineer

6 days ago

North Lanarkshire, United Kingdom Kick ICT Group Full time

Location: Bellshill (On-site)Type: Permanent Full-time (35 hours/week)Salary: Up to 26K (depending on experience) Company VehicleAre you a hands-on problem solver who thrives on variety and customer interaction At Kick ICT were looking for a Technical Field Engineer to deliver exceptional on-site support across a wide range of IT environments. This is your chance to join one of the UKs fastest-growing IT service providers and develop your technical expertise in a dynamic customer-facing role.What Youll Be Doing Attend customer sites to diagnose and resolve hardware software and networking issues Carry out installations upgrades and repairs for PCs laptops printers and network equipment Configure and maintain routers switches firewalls and Wi-Fi access points Work closely with the Service Desk to ensure quick and effective incident resolution Maintain accurate documentation of site visits and resolutions Assist with workshop-based repairs and equipment preparation when needed Identify recurring issues and recommend preventive measures What Were Looking ForEssential: Previous experience in technical support or field engineering Strong troubleshooting skills across Windows desktop and server environments Experience configuring and supporting network switches firewalls and Wi-Fi Excellent customer service and communication skills Full UK driving licence and willingness to travel across Scotland Ability to work independently and manage time effectively Desirable (not essential): IT certifications (CompTIA A Network Microsoft MCP/MCSA) Experience with Fortigate Firewalls and Unifi Wireless Knowledge of virtualisation technologies (VMware Hyper-V) Previous experience in a Managed Service Provider (MSP) environment Why Kick ICTWere proud to be one of the few UK Microsoft Partners to hold all six Solutions Partner designations. At Kick our culture is built on collaboration innovation and respect and we invest in our people as much as our technology.Perks & Benefits 30 days holiday (plus birthday off) Private healthcare with 24/7 Digital GP EV car scheme & cycle to work Enhanced family leave & childcare discounts Retail discounts & cashback card Wellbeing support & discounted gym access Social events & volunteering opportunities 500 Excellence Award eligibility Key Skills Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 23 - 26

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